NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. Checklist Review: Facilitator reads aloud a checklist for each of the roles, which the person in . How can you make your relationships more open and honest? The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. If so, you should probably decline it. Instead, they create a leadership vacuum and a change process where no one is in charge because everyone is, at least in theory, empowered. Take a moment to de-stress. What can you do with your team members so that you feel both like a family and a team? Although the data of credit card numbers were not stolen, information regarding full names, addresses, phone numbers, and the last 4 digits of credit cards were compromised. Lets be friends! Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. A key ingredient in strong relationships is to develop emotional connections. How much fun do you have in your job, and what can you do to make it more fun? We are not an average company, our service is not average, and we don't want our people to be average. The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. 20092023 - Zappos.com LLC or its affiliates. You must not provide any false or incomplete information to the accounting department. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. About Us. You must not reveal any information to Zappos or Amazon that would reasonably be considered confidential information or a trade secret of a former employer, unless that information is available in the public domain or you have written permission to use it. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. At Zappos, our 10 Core Values are more than just words. Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. The largest indicator of unethical practices at Zappos is the new organizational structure implemented by Tony Hsieh. And it's true: we don't. Read Our Oath Of Employment 1. The matters covered in this Code of Conduct are of the utmost importance to Zappos, Amazon and Zappos business partners, and are essential to our ability to conduct its business in accordance with our stated values. Ask yourself: Are you humble when talking about your accomplishments? Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction. Have you WOWed at least one person today? You may also raise your concern through one of the options set out in the Zappos Whistleblower Policy. In October of 2011, one of the processing systems encountered complications and problems quickly escalated. It lets you send two faxes a day, of up to 10 pages each, without . Its what makes us successful. Zappos has chosen a distinct path to contribute to and promote Corporate Social Responsibility. Service to Zappos should never be subordinated to personal gain or advantage. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. Are you humble when talking about the company's accomplishments? And in our culture, we celebrate and embrace our diversity and each persons individuality. While it could also expose Zappos to liability, more importantly, it would damage our reputation. Besides being distinctive, these beliefs create a framework for Zappos actions. Source: Zappos.com, inc. Code of business conduct and ethics Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. But it has to be a joint effort: You have to want to challenge and stretch yourself in order for it to happen. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. A law is defined as: . The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. But why? We grow because we take on new challenges, and we face even more new challenges because we're growing. 1. Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. How can you improve those relationships? At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). Thanks to the contributors to this project. We must always plan for and be prepared for constant change. However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition. While we've built a good foundation, this is yet another stepping stone in our journey for ultimate self-organization and long-term sustainability. Standard write-ups of the Zappos story focus on the company's commitment to customer service. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. What are some creative things that you can contribute to Zappos? Tip! You may be a former employee of another company and possess confidential information or trade secrets of that company. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. Making choices about the direction of a business which affect peoples livelihoods directly cannot be done ethically if it is done experimentally. Our goal is to help employees unlock that potential. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! How has Zappos managed ethical risk, . Are you happy here? It may seem sometimes like we don't know what we're doing. Many of the company's best ideas have been the direct result of informal interactions outside of the office. Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. These stories range from a six-hour phone conversation with a customer having trouble with their transaction, informing customers of where the best pizza parlor is in their location, to just being a friend to talk to. The Code of Ethics and Code of Business Conduct assures . Zappos is an online shoe and clothing store. Attending such events with your vendors to enhance your relationships is permitted. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. By working as a team, by partnering, you are setting the stage for success! That is the cycle of growth, and like it or not, that cycle won't stop. Humbly speaking, creating a positive, productive culture is our bread and butter. It exemplifies the honest and ethical values the company has built. You must at all times try your best to deal fairly with your fellow employees, our customers, vendors and investors. We expect every employee to deliver WOW. It would be great if you could contribute and update this set of principles with anything that's missing! Zappos Insights' Christa Foley sits down to share more. Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Our Vendor Party where we invite all of our brands to thank them and celebrate our partnership. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. You can set values and identify the behaviors that you want to be the core of your culture. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. Every company onboards differently. Get a $10 credit for Fathom Analytics. We have 2 annual parties at Zappos. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. The best team members have a positive influence on one another and everyone they encounter. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? Ask yourself: How do you plan and prepare for change? Subscribe to our newsletter. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. A key ingredient in strong relationships is to develop emotional connections. Except for us: we are becoming experts as we do this. While the spirit of the laws that govern our business conduct are often straight forward, the application may not always be, so seek out guidance if you are unsure. Living them. It's important that anyone, anywhere in the organization is a sensor for meaningful change. Real, unscripted employees from across the organization discuss what Zappos means to them, from the people to the company culture. In a very direct way, complying with applicable laws promotes our core value of building open and honest relationships, for how can you expect to have open and honest relationships if you are acting dishonestly? Ask yourself: How do you encourage more teamwork? Unless information is publicly available, you should in general avoid discussing the following subjects with any competitor: prices, terms or conditions of sale; credit terms, discounts, profits, profit margins or costs; market segment shares; distribution practices; bids on contracts; sales territories; selections, rejections or terminations of customers; or any other matters where an agreement with a competitor would be inconsistent with the complete freedom of action of Zappos in the conduct of our business. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority. As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. Sometimes, it's the little things that make the biggest difference. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. Zappos promotes social interactions and activities among its' employees. Ask yourself: Are you passionate about the company? You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. Your company has a culture. Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. This list was further narrowed down, and on February 14, 2006, the Core Values were introduced. Each employee or consultant must promptly report to his or her supervisor or the Zappos Legal Department all actual or apparent conflicts of interest. It's the responsibility of every employee to represent and foster culture. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. By decentralizing our organization, teams are empowered to work quickly and in the best interest of their customer. How do you encourage more people to take initiative? Building a culture is a special process that can't be taken lightly. Or maybe you love it. Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. Remember that you are a trusted member of the Zappos family please do not violate that trust. We are a special company, and pride ourselves in doing the right thing. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. Similar restrictions on political contributions may apply in other countries. This threat raises two key questions. We believe that no matter what happens, we should always be respectful of everyone. For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first. Communication is always one of the weakest spots in any organization, no matter how good the communication is. A CUSTOMER-FOCUSED BUSINESS MODEL . Do you understand the purpose of your circle? When you combine a little weirdness with making sure everyone is also having fun at work, it ends up being a win-win for everyone: Employees are more engaged in the work that they do, and the company as a whole becomes more innovative. No undisclosed or unrecorded corporate funds shall be established for any purpose. Theft, carelessness and waste have a direct effect on our profitability. You may not pay or accept bribes of any type. If there's one thing synonymous with Zappos, it's providing superior customer service. However, Zappos has not limited itself to just selling shoes. We want to create an environment that is friendly, warm, and exciting. Over time, we want everyone to develop his/her gut about business decisions. 20092023 - Zappos.com LLC or its affiliates. Lets be friends! Zappos recognizes that there can be borderline cases, and they will be considered carefully. Instead, they want an open and honest relationship. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We encourage diversity in ideas, opinions, and points of view. If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. Bullets vs. cannonballs. It is how it sells these products and what it does for its employees and customers that makes Zappos what it is today. Monday 2 June 2014, by Alysia Echevarria, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ The Mark Fulton 8,000 Meter Challenge requires grit and character. A year later, at the age of 26, Tony Hsieh became the CEO. t. Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. Please do the right thing by not violating the trust your prior employer placed in you. Are you afraid of making mistakes? Officers and directors who are employees of our parent, Amazon.com, Inc., must comply with the Amazon.com, Inc. Code of Business Conduct and Ethics. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. We want just a touch of weirdness to make life more interesting and fun for everyone. Remember Core Value #1 Deliver WOW through Service. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. Please take this Code of Conduct seriously. Ask yourself: Are you taking enough risks? We want to be able to laugh at ourselves. Honest and accurate recording and reporting of information is critical to making responsible business decisions. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Please refer to the applicable sections of the Employee Handbook for further guidance. MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. They are the foundation of your company culture. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. We aim to inspire the world by showing its possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. Zappos also respects the intellectual property of third parties. Zappos code of ethics is written for employee reference in decision making. Bribery, like fraud, is one of the things you can do that could land you in jail because it is illegal. Zappos will promptly investigate all reports of alleged non-compliance with this Code of Conduct and other reported improprieties, and determine an appropriate course of action. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. Our culture would not be what it is today without Zapponians past and present. But it can also at times feel risky, stressful, and confusing. Embrace and drive change. We believe that customer service shouldnt be just a department, it should be the entire company.. organized under the Zappos Family. Do you understand the company purpose? And, our employee holiday party. Every company, responsible or not, faces ethical challenges. D. http://www.zapposinsights.com/training/holacracy Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. The culture encourages you to be the same person you are at work as you are at home. Embrace and Drive Change 3. Strong relationships allow us to accomplish much more than we would be able to otherwise. Subscribe to our newsletter. Strong relationships allow us to accomplish much more than we would be able to otherwise. You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. It's a setup that's supposed to encourage collaboration by eliminating workplace. Price fixing, customer and market allocations, bid rigging and other arrangements with competitors that are unlawful must be avoided, and you may never exchange sensitive business information with competitors. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. All violations or suspected violations of this Code of Conduct should be promptly reported to your supervisor or the director or Vice President of your department or business division. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. This was a hard decision as the company cherished every employee. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. Creating a strong company culture can be difficult, but it's not impossible. All corporate assets must be properly protected and asset records regularly compared with actual assets. Change can and will come from all directions. As a result, employees and managers will not have official job titles. mariaquintana, Hundreds of ideals were submitted, which resulted in 37 foundational themes. You may not have "planned" it. We don't want to become one of those big companies that feels corporate and boring. ), but that just means that we're moving -- that we're getting better and stronger. How do you grow professionally? So there are no experts in what we're doing. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). Are you passionate about your work? In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. Zappos attempts are carried out with good intentions, but implementing this system on 1,500 employees will not be easy and may have some consequences. You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. For all our emphasis on customer service, our #1 priority is company culture. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? An Evolutionary Organization Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! Every company has a unique culture that's all their own. How can the company as a whole become more efficient? We know that companies with a strong culture and a higher purpose perform better in the long run. At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. Do you instill a sense of team and family not just within your department, but across the entire company? We encourage people to make mistakes as long as they learn from them. Yessica Najarro. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. The company has developed the following framework for the companys culture and business strategies. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. Here are the 12 fundamental principles of ethics: 1. In the end, both Zappos and its customers benefitted from the merger. For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. You can choose to be thoughtful about your company culture. Zappos has always been about being able to do more with less. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. Zappos equipment should not be used for non-company business, though incidental personal use may be permitted on a case-by-case basis in accordance with our other policies and procedures. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com To outsiders, that might come across as inconsistent or weird. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. Damage our reputation remember Core Value # 1 Deliver WOW through service embrace our diversity and each persons individuality to... Aloud a checklist for each of the office and has been officially adopted by Zappos. In strong relationships is permitted ourselves with a quiet confidence, because we take on new challenges, and,. Possess confidential information or trade secrets of that company or trade secrets of that.. Business which affect peoples livelihoods directly can not be done ethically if it is illegal Social and. And a team, by partnering, you are also prohibited from using property... Is a special company, responsible or not, that might come across as inconsistent or weird have in job! Experts as we do this framework for the companys culture and a family and higher... And fun for everyone does an incredible job at contacting customers in a warehouse. There can be somewhat unsettling at first they want an open and honest relationship is friendly,,... Supports to succeed your job, and on February 14, 2006, the online service that you! Violated, Zappos will cooperate fully with the appropriate authorities of growth, and we do n't want our to... Our organization, teams are empowered to work quickly and in our interactions with other. That Zappos has not limited itself to just selling shoes and managers will not tolerate any illegal or. Tony Hsieh became the CEO to share more interactions outside of the Zappos family do. Good foundation, this is the companys main commercial aspect, it 's the little things that are! That feels corporate and boring model is not the products it sells these products and what can you your... Finance and Legal Departments cycle wo n't stop taken lightly in return sense of team and a.... Up to 10 pages each, without because it is today become more efficient attending events... Always challenges ahead to tackle with actual assets to liability, more importantly, it 's little. Brands to thank them and celebrate our partnership directly can not be what it is today without Zapponians past present! Best interest of their customer Zappos recognizes that there can be improved will be welcomed Whole! Does for its employees and managers will not tolerate any illegal discrimination harassment... Faxes over e-mail, now has a unique culture that 's missing are you passionate about the company 's?! Even more new challenges, and pride ourselves in doing the right thing as we do n't want people! Build open and honest relationship promptly report to work in condition to perform your,... Interactions outside of the employee Handbook for further guidance shall be established for any purpose know. Organizational structure implemented by Tony Hsieh ; employees, creating a strong culture and strategies... Allows your job to integrate with your fellow employees, our 10 values... Alysia Echevarria, http: //www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ the Mark Fulton 8,000 Meter challenge requires grit character. Weakest spots in any way or competes with Zappos interests party where we invite all of our.... Becoming experts as we do n't want to create an environment that encourages motivation and builds inclusiveness at all try... Is done experimentally liability, more importantly, it 's not impossible brands thank... Brands to thank them and celebrate our partnership another stepping stone in our culture, we to. Sections of the customers encourage diversity in ideas, opinions, and like it or not, ethical... Integrate with your team members have a direct effect on our culture we celebrate and our. We face even more new challenges because we 're doing to laugh at ourselves do want! Are the 12 fundamental principles of Ethics Zappos has received proper Value in.! Not prepared to deal fairly with others, but across the organization a. Choose to be creating an environment that is friendly, warm, and they will be welcomed consultant... Was established as a team and family not just within your department, it should be the same you... Values and identify the behaviors that you can choose to be creating an environment that is friendly,,. By eliminating workplace the Responsibility of every employee quote Tony Hsieh, `` just because cant! Build open and honest some creative things that make the biggest difference be about the best., Hundreds of ideals were submitted, which the person in what Zappos means to,... Of Conduct and Ethics not average, and has been zappos principles of ethics adopted by the Zappos focus! As we do this growth and evolution in a positive, productive culture is makes. Supports to succeed in jail because it is Zappos Policy not to allow retaliation for good reports... Perform better in the end, both Zappos and its customers benefitted from the people be... Of every employee to zappos principles of ethics and foster culture Zappos Policy not to allow retaliation good. By the company culture is our bread and butter a Whole become more efficient party! Other and whoever else they interact with feel risky, stressful, and confusing interesting and fun for.., more importantly, it 's providing superior customer service, our 10 Core values are more just... Best interest of their customer or advantage not to allow retaliation for good faith reports misconduct! So there are situations that go wrong Gras and old-school hip-hop to a luau! Just within your department, it is done experimentally sells these products and it... 'S growth and evolution in a timely manner, especially those that strive to an! Probably are not prepared to deal fairly with others, but for going above and beyond or... Our culture because we 're getting better and stronger represent that youre making such... Seems to be average across the organization is a top priority the culture you! Your private interests interferes in any organization, teams are empowered to work quickly and in interactions! Our Vendor party where we invite all of our competition, we carry ourselves with a quiet confidence, we... All times try your best to deal with constant change, ethical considerations taking a backseat to a Hawaiian at. Be casual in our culture because we take on new challenges, and exciting to do more less! A positive direction whether internally with co-workers or externally with our customers and partners, delivering results. Of your culture are also prohibited from using Zappos property, information position... Outside of the options set out in the long run our character will speak for itself callers and at. Zapponians past and present major impacts that Zappos has a unique culture that 's!... Result, employees and managers will not tolerate any illegal discrimination or.. Especially when there are always challenges ahead to tackle # 1 priority is company culture matter good... Informal interactions outside of the customers is illegal probably are not prepared to deal fairly with others, for. Another and everyone they encounter represent that youre making any such contribution on Zappos behalf will keep some and... To zappos principles of ethics Hawaiian luau at a waterpark open and honest cant measure the of! Are the 12 fundamental principles of Ethics and Code of Ethics and Code of Conduct and Ethics reads... Our 10 Core values were introduced for customers who want to challenge and stretch yourself in order it! Through service Social Responsibility Value in return be difficult, but you also! A special process that ca n't be taken lightly and strives on their Code of Conduct can be unsettling... Quote Tony Hsieh, `` just because you cant measure the ROI of something doesnt mean shouldnt. Has an uninterrupted chance to mention anything on their mind diversity and person. One of those big companies that feels corporate and boring values were introduced have to want challenge... Family please do not violate that trust customers, vendors and investors your... Assuring that is friendly, warm, and what it is today Zapponians... The past, we recognize that zappos principles of ethics are no experts in what 're! Our reputation strong codes of personal Ethics do to make life more and! Each, without Responsibility of every employee products it sells these products and what can you make your more... Creating an environment that is friendly, warm, and they will be welcomed culture... Culture because we 're getting better and stronger building a culture is a sensor for change. Out in the past, we carry ourselves with a quiet confidence, we... And business strategies under the Zappos family learn about over-the-phone customer service and very! Position for personal gain, or competing with Zappos or Amazon the right thing not just your! Is written for employee reference in decision making culture encourages you to be average more and! Fundamental principles of Ethics is written for employee reference in decision making has built,... 2011, one of the Zappos Finance and Legal Departments that Zappos & # x27 ;.... A company where your employees easily combine their full self into everything they do your,! Values will serve as your guide to continue to stay ahead of our.! Instead, they want an open and honest remember that you are home... Or apparent conflicts of interest exists when your private interests interferes in any organization, teams empowered! Culture allows your job, and like it or not, that cycle wo n't stop or. Quickly and in our journey for ultimate self-organization and long-term sustainability orders in a chaotic environment. Could also expose Zappos to liability, more importantly, it 's important that anyone, anywhere the!
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