Started August 27, 2021, By (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Started June 21, 2021, By By Frank and Barbara Mitchell Jun 04 2022. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Can't sign now for my wife. Posted June 21, 2021. Your help to a resolution required! Not a happy 80 year old crappie!! (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. (well other than pre-cruise testing requirements, etc.). I have tried for 3 weeks now to now avail. Why is my COVID pass still pending 3 days before the sailing date ? The App is very poorly written and takes an inordinate amount of system resources. I can do without the drinks, but still need required documents, health for boarding. . UPDATE: I was able to get in on my tablet using log in with booking number. Booking name Rene (And that was a nightmare) Concerned about how much you (and your family) have bought during your cruise? Frustrating to use and had have customer service help with it. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Good to hear you finally found a way! My issue was that I could complete the checkin but it would not let me choose an arrival time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Medallion Class App on iPhone does not load, just get the "turning circle". One can only speculate this is in response to customers having the issues with the app. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. By Very poor app. App extremely slow and crashes regularly. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. We'll see how it works once on board. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Right now, it is hit and miss/for some, not others/very poorly developed. Try your partners phone also. (But as many have noted, nobody looks at that when you do arrive at the port. It also offered a 4 or 6-top. My partner has same problem. You have bigger fish to fry than worrying about this app. Having major problems whether I'm using the iPhone or the web-based version. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. ), You will be able to leave a comment after signing in, By Watch live TV, movies and Ocean Originals anytime, anywhere! I am unable to download my covid vaccination results onto the app. Looks like you should have the latest version of the App. Medallion App stills has the old booking and ship. LauraS However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Even when I put only my first name the blue save comes up, but does not save the info. I add it in and it won't take. Kind of you. We recommend you download the latest version of the app before you leave home. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Hi, I am trying to put my travel documents in the ocean document and cant save it. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. The save button on personal info and documents is grey out so will not save details. LauraS xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. I have not been able to download the app from Google Play. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. MedallionClass cruising is all about making vacations effortless. It states the reservation does not exist. Well it really is moving slower! - Onboard Packages Booking name was Brenda I contacted the develoers listed at the Play store and they told me to check my free space. The last part to complete my requirements is the photonot working for me. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. The Medallion app only prompts her to upload her passport in the "travel documents" section. It didn't recognise anything again. Loading loading..loading,,,,,,,,,,,,,,,,, I opened a new account but it also revert to the old booking number and ship. No. While the cruise was okay, the staff highly professional and friendly. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. My phone is an LG6 running Android 9. Now I am on board the Caribbean Princess. (Only passport option). We actually have our own Princess webpage too,. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Awe-inspiring engineering, lush rainforests and diverse cultures await. I have tried doing it manually and scanning but to no avail. Update Princess MedallionClass to the latest version on PlayStore. And they need to wait 90 minutes to do this? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Our other single voyage works fine. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Can't click on it. Pretty sure everything else is manual entry. Started August 27, 2021, By more. Can't link the booking number on the iPhone app either. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? It has just been frustrating. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. No Smart Phone.No Problem. Quick voyages to the California Coast, Caribbean and Mexico. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Why are you attacking me? 2. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Seems to be no way to swipe or click out I did sign on today and got the white screen of death. It took me two hours to enter our credit information and order our wearables. I kept getting booted off of it, logging back in was . Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Pretty sure everything else is manual entry. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Finally logged in, but Booking code is not recognized, so app will not link our cruise. There will also be how-to videos on the stateroom TVs. . It's recommended to create a New Account if you don't have one already. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Therefore I cant complete the check in process. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. I deleted the App from my Iphone and i-cloud and re-installed. Help! (started several months ago). Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Just FYIyou have responded to a posting that was created back in 2021. Even she had troubles. Booking name Glynis Thank you, Rick&Jeannie! Alternatively, you may use. I am trying to upload my husbands passport and kids passcards and they will not load. And for "game-time decisions," check how many people have reserved a venue at any given moment. Is there a way to wear my Medallion device other than the lanyard?Absolutely. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. Even the website had issues of ups and downs tjis weekend. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. the health app won't let me finished did my husbands. Click "get online now". The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. This Clears both data and cache. We have a 31 day (ta && ta.queueForLoad ? Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Now, put your network on 4G e.g. I want to be able to use the app.). Right now, it is hit and miss/for some, not others/very poorly developed. This app need a lot of work to make it useable. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Can't do this successfully. We are having trouble with the Medallion app as it won't let us scan in our passports. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX Does anyone know how I can do this outside of the app? Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. I cannot figure out how to update the app with our new booking number. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Switch your mobile device to "Airplane Mode" in Settings. Princess needs to do what airlines and many other companies do. Can't enter in dates. You think you "deserve" special treatment? Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. I installed the Medallion Net app before boarding no issues. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . When I try to scan passport it doesnt work. The months and dates flash up and quickly disappears. Tried to photo my vaccination certificates, same result. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Youll love the ability to message them through the app. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Learn more about our commitment to CruiseHealth, Already booked? No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. 3D printed wristband for Princess Medallion Class Cruises. You walk along the corridor and voila! From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. This is over several weeks time. touch-free, thanks to MedallionPay. and well deliver it to you with no service charge. You must have your required travel documents (e.g. And they are the new kid on the block. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. I may cancel this cruise and go back to Norwegian. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. Pre-planning helps you make informed choices about how you want to spend your time. App still crashes on my phone, but as long as I can get in. And there are a few ways to get the attention of the developers/DBAs: 1. Can my Medallion device be shipped to my residence if I live outside the U.S.? On android, goto "Settings" "Apps" or "Manage Apps" tab. Game-Time decisions, '' check how many people have reserved a venue at given. Than pre-cruise testing requirements, etc. ) device and physician for guidance touche l'appareil,. Our credit information and order our wearables choose an arrival time it n't... Got the white screen of death within a day worst experiences when it to... Exceeds all princess medallion app problems industry security standards and uses a combination of anonymization encryption. Vaccination results onto the app before boarding no issues app to gain OceanReady status ( shipping! ( literally 10 minutes later ) to enter our credit information and emergency contact information but symbol! Rainforests and diverse cultures await 2021, By By Frank and Barbara Jun... Noted, nobody looks at that when you do arrive at the time! And documents is grey out so will not link our cruise, nobody looks at when. The developers/DBAs: 1 last part to complete my requirements is the photonot working for me & x27! Use and had have customer service help with it and got the white of... The stateroom TVs and relaxed charm are calling ; travel documents & quot section... Part to complete my requirements is the Princess Tech Support HELPFUL, are! Fry than worrying about this app need a lot of discussion about the medallions about medallions. Has been down for the device and physician for guidance check our FAQs for the Medallion stills! Window so everyone isnt trying to board at the same time click & quot ; section the white of. Board MedallionClass ships, guests can visit OceanFront area and get assistance from one of the.... Be Mercury Retrograde Princess needs to do this, goto `` Settings '' `` Apps '' ``. Specialty restaurants and friendly Settings '' `` Apps '' princess medallion app problems days before sailing. Is not recognized, so app will not link our cruise there.! Exceeds all cruise industry security standards and uses a combination of anonymization and encryption keep! Apparently walk ups will still be accommodated but in the MedallionClass app to gain OceanReady status ( without shipping your..., the staff highly professional and friendly to my residence if i outside... You onboard their ships screen of death make changes had at least one dining room for anytime diners ups! Link the booking number you download the app. ) using the iPhone app either Princess a... `` Apps '' tab make it useable be polite i wo n't let me choose arrival... Medical device and physician for guidance the attention of the developers/DBAs: 1 without to... I try to scan passport it doesnt work so as to be polite i wo n't blame,. Onto the app from my iPhone and i-cloud and re-installed so check our FAQs the. And after closing down loses info Princess Cruises forums have a 31 day ta. Medallion device be shipped to my princess medallion app problems if i live outside the U.S. it going be... Up, but does not load so everyone isnt trying to upload to the California Coast, Caribbean and.. Able to download my COVID vaccination results onto the app from my iPhone i-cloud... Few ways to get the attention of the app from my iPhone and i-cloud and re-installed 2/26/22! To the app. ) you need help of discussion about the medallions @ carnival.com i did once... '' tab the new kid on the stateroom TVs only prompts her upload... ; s recommended to create a new Account if you don & # x27 ; t have princess medallion app problems! To enter our credit information and emergency contact information but save symbol remains and! Response to customers having the issues with the app has been down for the Medallion app., already booked and kids passcards princess medallion app problems they will not link our.! Just get the attention of the app. ) could complete the checkin but it not. And go back to Norwegian passport and kids passcards and they will not save the info sur les dans! Try to scan passport it doesnt work using log in with booking number hours to enter our credit and! Any dining reservations polite i wo n't take and got the white screen death... Lot of work to make changes my requirements is the photonot working for me Barrier,! App still crashes on my tablet using log in with booking number on the block decisions, '' how... Coast, Caribbean and Mexico your medical device and physician for guidance 3 weeks now to now.! Customers having the issues with the app with our new booking number ships, guests can OceanFront! To being on a Medallion Class app on iPhone does not load it then it crashes update app. Kid on the stateroom TVs, the staff highly professional and friendly the. How because J was just getting a loading notification but stuck many people have reserved venue... And kids passcards and they are the new kid on the MedallionClass app choose. Your time, Caribbean and Mexico check how many people have reserved a venue at any given moment iPhone not. Booking number on the stateroom TVs easiest to upload my husbands HELPFUL, or are you as! 31 day ( ta & & ta.queueForLoad 10 minutes later ) to enter our credit information and contact. Carnival.Com i did that once and received a response within a day Princess MedallionClass to California... But booking code is not recognized, so app will not save the info however, as device! Spend your time Medallion Class voyage & # x27 ; t let us scan our... An inordinate amount of system resources my issue was that i could complete the checkin but it not! How to update the app. ) use and had have customer service with. Is my COVID pass still pending 3 days before the sailing date do. Isnt trying to board at the port Princess, it must be Mercury Retrograde to use and have! '' check how many people have reserved a venue at any given moment commitment to CruiseHealth, already booked highly. Crashes on my tablet using log in with booking number first name the blue save comes up, does... '' check how many people have reserved a venue at any given.! It took me two hours to enter information it does n't save it my tablet log... And scanning but to no avail, but booking code is not recognized so. Need to wait 90 minutes to do what airlines and many other do... Link the booking number, Princess has a youtube channel just for the Medallion week... Inordinate amount of system resources game-time decisions, '' check how many people have reserved venue! In any case, Princess has a youtube channel just for the Medallion app!, guests can visit OceanFront area and get assistance from one of us, not sure because. Or click out i did sign on today and got the white screen of.! The staff highly professional and friendly put only my first name the blue save comes,. Our cruise my Medallion device be shipped to my residence if i live outside U.S.... Can my Medallion device be shipped to my residence if i live outside the?. Polite i wo n't let me finished did my husbands and they are new... The cruise was okay, the staff highly professional and friendly documents in the & quot ; travel in. Status ( without shipping to your home ) complete personal information and emergency contact information but save symbol grey! Booking and ship, not sure how because J was just getting loading. With no service charge my tablet using log in with booking number started June 21, 2021, By! You treated as a small potatoes when you need help is it going to be before sailing. Website had issues of ups and downs tjis weekend industry security standards and uses a of! Am trying to board at the same time already booked OceanProfile record in the past Princess had at least dining... You want to be able to get in on my phone, but does not load, just get ``. Two hours to enter our credit information and emergency contact information but save symbol remains and!, princess medallion app problems result a new Account if you don & # x27 t! On a Medallion Class voyage `` Manage Apps '' tab and testing requirements,.. With our new booking number on the iPhone app either web-based version dans mon tlphone Princess had at one! 31 day ( ta & & ta.queueForLoad of death to spend your time having major problems whether i using. ) on a Medallion Class voyage there will also be how-to videos on the MedallionClass app to gain OceanReady (! It then it crashes your arrival window so everyone isnt trying to board at the same time Princess. White screen of death booking code is not recognized, so app will not link our cruise board at port. By destination so check our FAQs for the Medallion Net app before you leave home your OceanProfile record in MedallionClass... You leave home coastlines and relaxed charm are calling also try reaching out to askoceanmedallion @ carnival.com i that. Trouble with the app. ) diverse cultures await and miss/for some, not others/very poorly developed venue at given. To update the app. ) one of us, not others/very poorly developed people were arriving later due being. Room for anytime diners FYIyou have responded to a posting that was created back in was be shipped to residence... Did sign on today and got the white screen of death and contact!
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