More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Seven per cent of claimants said they found the assessment tiring or needed to take breaks. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). Be yourself; you want them to see you how WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Unweighted base: Claimants who felt they could not explain their condition only (n=186). Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. What do you put on a PIP form for depression? Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Email: psi@nationalarchives.gov.uk. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. a friend of mine has been on pip for 2 years. In some cases, you might be able to argue that they are discriminating against you. Cost-of-living crisis and your mental health. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. Dont worry we wont send you spam or share your email address with anyone. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. Can I claim Welfare Benefits if Im living with a mental illness? You will need to contact the assessment provider and request a home assessment. your mental health condition makes using a bus or train difficult. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. Safely: Can you do the activity without risking danger to yourself or someone else? Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. This assessment is also not depending on your medical treatments. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. What do you put on a PIP form for depression? The points you score for each kind of activity in a section are added together to reach an overall score. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). The professional will then send it to DWP to check if you are eligible for the benefits. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. | Mental Health Forum Unanswered threads Talk with people who know what it's like! You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Claimants were also asked whether they experienced any other practical difficulties during the call. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. They do send out text messages for appointments yes. someone helps or encourages you to go out. All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). PIP telephone assesment today. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). That's why benefits like Personal Independence Payment (PIP) can make such a difference. The National Archives To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Those that made suggestions referred back to points they had made about wanting more information prior to the assessment or improvements to the conduct of the assessor. This kind of assessment is done by Atos or Capita based on your location in the country. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. The PIP assessment with questions on mental health is a great opportunity for you to talk about how your mental health condition affects you. If you want to know how often you have problems with the activities, fill out the form. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Nearly all (99 per cent) of this group found it helpful having someone to support them. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. 64 Posts. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Around three quarters (76 per cent) of claimants reported no difficult topics. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. Unweighted base: Claimants who had third person support only (n=240). For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. should she ring pip and update them about this they make a decision?england Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing The PIP form is based on two major components Daily living difficulties and Mobility difficulties. You will need to contact the assessment provider and request a home assessment. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. The appointment set for you is usually in a span of 7 days away. 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