8.1 You may link to Our Site provided that: 8.1.1 you do so in a fair and legal manner; 8.1.2 you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists; 8.1.3 you do not use any logos or trade marks displayed on Our Site without Our express written permission; and. We recommend that you check this page regularly to keep up-to-date. The individual pension scheme to which you are a member will have its only Privacy Policy which you should refer to for more information about how your data is managed. 5.5 You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so. 12.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks. Most internet browsers also enable you to choose whether you wish to disable We have taken great care to ensure that your privacy is not at For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. But even then, it must not unfairly go against what is right and best for you. 8.3 Framing or embedding of Our Site on other websites is not permitted without Our express written permission. 11.1 To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (whether it is provided by Us or whether it is User Content) included on Our Site. You can choose to enable or disable Cookies in your internet browser. Our external shareholders pension scheme for which you are a member, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. This includes sharing it outside of You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 3.1 Access to Our Site is free of charge. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. In particular, We aim to give you strong controls on Cookies do lots of different and useful jobs, such as remembering preferences, and generally improving your online experience. Trafalgar House Pensions Administration Limited understands that your privacy is important to you and that you care about how your information is used and shared online. on controlling Cookies. How can I apply? Extra Care Services Thames Water PO Box 508 Swindon SN38 2TX You can also scan or take a photo of the completed form and email it to ecs@thameswater.co.uk. You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. In particular, We aim to give you strong controls on You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you. 18.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. We will 11.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content (including User Content) included on Our Site. Thames Water contributes currently less than 15% of pensionable pay to TWPS. Water Direct can help if you're falling behind on your bills. Some data will be collected automatically by Our Site (for further details, please see section 15 on Our use of Cookies, other data will only be collected Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. This includes Our holding company and its subsidiaries. Our Site uses analytics services provided by Google Inc. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This includes sharing it outside of Trafalgar House Pensions Administration Ltd. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site. Your privacy is protected by law. Before deciding you can read more about our cookies. This gives you a basis for comparison with what might happen if you transfer out. We neither assume nor accept responsibility or liability for the content of third party sites. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. It may not be complete. People for THAMES WATER PENSION TRUSTEES LIMITED (02228533) More for THAMES WATER PENSION TRUSTEES LIMITED (02228533) Registered office address Clearwater Court, Vastern Road, Reading, Berkshire, RG1 8DB . In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. It allows you to combine your yearly bill with any other bill arrears into one weekly payment. You may, if you wish, deny consent to the The schemes are sustainable and affordable. On the go: The 1.7bn Thames Water Pension Scheme and the 770.9m Thames Water Mirror Image Pension Scheme have appointed Redington as their new investment adviser. This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). You have accepted cookies You can change your cookie settings at any time. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. 4.2 When creating an Account, the information you provide must be accurate and complete. means Trafalgar House Pensions Administration Limited, a company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. We will not be liable for any unauthorised use of your Account. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. Your data will only be stored within the European Economic Area (the EEA) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). In this case, it means personal and job responsibilities; other financial details such as about any other income, other pension arrangements, bank account details (e.g. pension scheme to which you are a member. Your privacy is protected by law. Vauxhall, Greater London . such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage. 7.3.6 any other actions which We deem reasonably appropriate (and lawful). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them. We use some essential cookies to make this website work. There is a problem with some of the information that you have entered: Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN, Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN, Are you being scammed? In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are Thames Water Mirror Image Pension Scheme in accordance with the requirements of the Pensions Act 1995 (as amended by the Pensions Act 2004). It does not extend to any other data held or processed by your pension scheme for any other purposes than for the use of your address and postcode, email, telephone and mobile numbers), and Please refer to section 13 for more information on controlling Cookies. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. or any other kind of request as indicated by the forms header. By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes 5.1 With the exception of User Content (see Clauses 6 and 7), all Content on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. We have taken great care to ensure that your privacy is not at We may share your data with other companies in Our group. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. For further information about your rights, please contact the Information Commissioners Office or your local Citizens Advice Bureau. the use of this Application, to prepare reports on its activities and share them with other Google services. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties. 7.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way. personal details such as your name, gender, age, date of birth, contact details (e.g. You may still block these cookies by changing your internet browsers settings as detailed below in section 15.9, but please be aware that Our Site may not work as intended if you do so. data being published and exchanged with Our Site being encrypted. 15.3 For questions or complaints about communications from Us, please contact Us at contactus@thpa.co.uk. 16. out below in section 15.9. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 the General Data Where any of your data is required for To contact Us, please use our contact form. means an account required for a User to access certain areas of Our Site, as detailed in Clause 4; means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; means this website, www.myworkpension.co.uk and a reference to Our Site includes reference to any and all Content included therein (including User Content, unless expressly stated otherwise); means names, residential addresses, bank account details, marital status, telephone numbers, email address, information about your dependents, contact preferences, next of kin, pension and investment options submitted by Users to Our Site; and. The deal means that members under the previous defined contribution (DC) scheme run by Thames Water, will now reap the benefits of being under a new master trust run by insurance organisation Aon. 14.2 We may use your personal information to: 14.2.1 Provide and administer your Account; 14.2.2 Reply to any communications you send to Us; 14.2.3 Send you important notices, as detailed in Clause 15; or. or any other kind of request as indicated by the forms header. UK and EU Cookie Law deems these Cookies to be strictly necessary. We do not require any further consent Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, and changes to your Account. Certain of these Cookies may be placed immediately when you We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. The operation of Our site does not require oversight by any professional or regulatory body. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. In some cases, the third parties may require access to some or all of your data. 2.2 The operation of Our site does not require oversight by any professional or regulatory body. First party Cookies are those placed directly by Us and are used only We neither assume nor accept responsibility or liability for the content of third party sites. Trafalgar House Pensions Administration Ltd. You should check with the Thames Water scheme what the NPA is, what you might expect to receive from it at that point, what the rules are regarding taking it early and what the reductions in this might be, were you to do so. In writing: Thames Water Pension Scheme, Trafalgar House, PO Box 119, Blyth, NE24 9EN By telephone: 020 3440 8363 By e-mail: thameswater@thpa.co.uk 11.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship. Intellectual Property Rights and Our Site. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. and best for you. The law says we must have one or more of these reasons: A legitimate interest is when we have a business or commercial reason to use your information. 10.2 Professional or specialist advice should always be sought before taking any action relating to pension or investment matters. 8.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. We may sometimes contract with third parties to supply services to you on Our behalf. Google Analytics is a web analysis service provided by Google Inc. (Google). 4.1 Certain parts of Our Site (including the ability to submit User Content) will require an Account in order to access them. Your consent will not be sought to place these Cookies. By registering on the mailing list or for the newsletter, the Users email address will be added to the contact list of those who may receive Registered office 1st Floor Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB, Legal and General appoints Pitmans Trustees for DC mastertrust, Marks and Spencer to move to bundled mastertrust ahead of auto-enrolment, Smiths completes 142 million bulk annuity buy-in transaction, NHS Business Services Authority becomes menopause-friendly employer, Suntory Beverage and Food introduces employee volunteering platform, Marks and Spencer invests 57m in retail pay rise, Helen Burgess: Long-term hybrid working plans key for many employers. But even then, it must not unfairly go against what is right to the originating website on each subsequent visit, or to another website that recognises that cookie. will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date. In some cases, the third parties may require access to some or all of your data. The acquisition of the 13pc stake will give BTPS's representatives at Hermes GPE a seat on the board of Thames Water. improve Our Site, making it a better and more useful experience for you. Threaded commenting powered by interconnect/it code. Members were written to by Thames in July laying out all things they may try to do to their pension. that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 10.5 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Thames Water is the UK's biggest water and wastewater services provider and its DC scheme has about 5,000 members. First party Cookies are those placed directly by Us and are used only by Us. For more details, please refer to section 5, above, and to section 15.5 below. To contact Us, please use our contact form. What Happens If Our Business Changes Hands? For full details of consumers legal rights, including those relating to digital content, please contact your local Citizens Advice Bureau or Trading Standards Office. We're open 8am to 7pm, every day of the year. personal details such as your name, gender, age, date of birth, contact details (e.g. 11.3 Our Site is intended for non-commercial use only. GMB is one of Britains largest and fastest growing trade unions. What help is provided? Cookies are then sent back These may include payment processing, search engine facilities, address Our Site, www.myworkpension.co.uk, is owned and operated by Trafalgar House Pensions Administration Limited, a limited company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. your address and postcode, email, telephone and mobile numbers), and identifiers such as your National Insurance number, pension or member reference number and employee number (where applicable); employment details such as your earnings, length of service, employment and career history, recruitment and termination details, absence record, job title and job responsibilities; All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. Your email address might also be added to this list as a result of Details of the Cookies used by Our Site are set out in section 15, below; means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; means this website, www.myworkpension.co.uk; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. For further details, please consult the help menu in your internet browser or the documentation that came with your device. Our Site uses analytics services provided by Google Inc. Website analytics refers to a set of tools used to collect and analyse usage statistics, Mr Ds complaint concerns changes that were made to the Schemes additional voluntary contribution (AVC) arrangements by the Trustee. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. We will not be liable for any unauthorised use of your Account. 12.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 16 and We will do Our best We may sometimes contract with third parties to supply services to you on Our behalf. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them. In this case, it means personal data that you give to Us via Our Site. links or whether they are shared by other users). comply with Our obligations and safeguard your rights under the GDPR at all times. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. unsolicited marketing. Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. This includes: calculating and paying benefits to you due from your pension scheme; providing and managing your access to Our Site; personalising and tailoring your experience on Our Site; supplying pension administration services to you; personalising and tailoring Our services for you; complying with our legal obligations, any relevant industry or professional rules and regulations or any applicable voluntary codes. developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. Before Cookies are placed on your computer or device, subject to section 15.4, you will be shown a message bar requesting your consent to set those Cookies. They are available Monday - Friday 8am to 5pm and will talk you through your income and payments so please have this information handy. Depending upon your use of Our Site, We may collect some or all of the following data. 6.2 An Account is required if you wish to submit User Content. 5.6 Subject to sub-Clauses 5.3 and Clause 7 (governing User Content) you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless clearly given express permission to do so. By default, most internet browsers accept Cookies but this can be changed. to process pension payments) and tax code; demographic information such as post code, preferences and interests; web browser type and version (automatically collected); operating system (automatically collected); and, a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected). Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. Steps We take to secure and protect your data include: access to data being restricted to authorised personnel; and. 12.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site. You have the right to ask for a copy of any of your personal data held by Us (where such data is held). policies of any such third parties. from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us. Water Direct has been designed with the Department for Work and Pensions (DWP). If We are unable to help, you also have the right to lodge a complaint with the UKs supervisory authority, the Information Commissioners Office. 10.1 Nothing on Our Site constitutes advice on which you should rely. 14.2.4 Provide you with information about your pension. Specifically, We may 8.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. 15.2 We will never send you marketing emails of any kind. Links to other sites may be included on Our Site. 7.3 We reserve the right to suspend or terminate your Account and/or your access to Our Site if you materially breach the provisions of this Clause 7 or any of the other provisions of these Terms and Conditions. Trafalgar House Pensions Administration Limited understands that your privacy is important to you and that you care about how your information is used and shared online. Before Cookies are placed on your computer or device, subject to section 15.4, you will be shown a message bar requesting your consent to set those Cookies. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the 7.2 When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that: 7.2.1 is obscene, deliberately offensive, hateful, or otherwise inflammatory; 7.2.3 promotes or assists in any form of unlawful activity; 7.2.4 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; 7.2.5 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; 7.2.6 is calculated or otherwise likely to deceive; 7.2.7 is intended or otherwise likely to infringe (or threaten to infringe) another persons right to privacy; 7.2.8 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive; or. 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