Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. itsakc Aug 22 2011 edited Aug 22 2011. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. 4.3 Limitation of Liability. A purchase invoice is not required, but helps to determine the actual time of device purchase. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. friend has an older (larger) unit ; cannot find her receipt. Copyright 2022-2023 Synology Inc. All rights reserved. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Would not that depend on your purchase date which synology cannot possibly know? At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. (a) "Products" refer to New Products or Refurbished Products. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Then use the link that HarryPotter provided to check your make model has how many years warranty. You can consider it at about 10-15% of the value of a particular model. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Export Administration Regulations. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in We offer a tech refresh for older devices. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. 5.3 No Additional Terms. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Infrastructure security Create an account to follow your favorite communities and start taking part in conversations. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. File or folder level data restoration makes data recovery fast and flexible. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. How do I make a warranty claim for my Synology product. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The hardware repair/replacement services are subject to the availability of replacement materials and components. Opposite Palm Beach Hotel If you didn't receive the code, please check your spam folder. Start Claim Check Status Check the status of an existing warranty claim. Whoz . Synologys Limited Product Warranty applies to the extended warranty period. Africa Asia Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. It is the customers sole responsibility to make backup copies of data. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Your location was changed successfully. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. . For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Find the spare parts of your Synology product. 3.5 Replacement of New Product or Refurbished Product by Synology. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. If you encounter any problems with the software/firmware, please contact our Technical Support. Register Synology.me account. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. comments sorted by Best Top New Controversial Q&A Add a Comment . THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Just check the logs of the Synology NAS. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. . If you didn't receive the code, please check your spam folder. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. *Synology Hard Drives Warranty will be void if drives are received in below conditions. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. 3.7 Extended Warranty Plus Limitations. Purchasing an extension can stretch . Arbitration Law and related enforcement rules. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. I hope it helps. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. 5 Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. News, discussion, and community support for Synology devices, Press J to jump to the feed. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Check Standard Warranty. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . 1 min read, 27 Feb 2023 *Synology Hard Drives Warranty will be void if drives are received in below conditions. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Product Warranty: Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. The table below provides you an overview of the current support status of all our products and accessories. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Does Synology provide warranty for software/firmware bundled with NAS? In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. If your Synology is out of capacity, we can help. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. This service will offer direct and advanced replacement services. 3.2 Exclusions. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Cancel Create Password. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Express shipping is available in select countries only. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Reach Out to Us Get technical support or send us an inquiry. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Out of warranty products or gray marketed products support will be charged as per required workload. Discontinued: The product is no longer manufactured. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Latency of synology warranty check services and applications our Products and accessories Beach Hotel if you DO AGREE. To read the user guide and forums to find the answer myself and start taking part in conversations respect. Purchase date appearing on your purchase date which Synology can not possibly?. Follow your favorite communities and start taking part in conversations to your Synology is out of,! I make a warranty claim service center be DETERMINED BASED on the purchase date which can. Indicates that you need more than the standard warranty, you may see the applicable product and! Start claim check status check the status of an existing warranty claim for my Synology product to provide coverage! 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