So we had to be students of it and the only way we thought we could be students was by actually doing the work. Tony Xu: Sure. The other reason why we started with food is we knew that something like restaurant food is very perishable. If youre looking for a promising career, DoorDash might be the right place for you. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. And in fact, the company almost ran out of money by the end of 2017. So thats the first thing. These are not necessarily skills I had. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. And that the products that we had been building were very differentiated and industry leading. Its not trying to say, by doing this were gonna control some outcome. As the market matures, they start making money, he said. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Thats easier than more time pressure and greater perishability. As DoorDash grows, he said, theres going to be more tension.. Providing more detailed information about menu items and restaurant offerings. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. So Im not talking about big things per se, but thats what I thought a lot about as a kid. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Product Team Culture. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. The . We consider research to be the backbone of what we do at DD. Making the website more mobile-friendly and responsive for customers on the go. But thats one half of the goal. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? Furthermore, proper packaging and labeling ensure a seamless delivery experience. We review 5 of our favorite Doordash interview. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Tony Xu: I dont know if its taught anymore. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Could you help us first understand what this principle means? When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Overseeing product development. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Thats what we were focused on. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. SoftBank and Postmates declined to comment. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. We learned by doing deliveries we learned by working alongside restaurateurs. Get started with your Free Employer Profile. As a subscriber, you have 10 gift articles to give each month. And then how that might translate into a successful outcome in an environment like DoorDash is. It took some time to figure out how do you actually improve these inputs? But thats at least what I found in our journey thus far. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. Tony Xu: Of course. So for example, there are many, many, businesses that actually just, they sell through their own channel. And thats really I think the spirit of how DoorDash operates. We always wanted, at DoorDash, to be a person who showed up with a check, he said. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. In terms of what was gonna happen externally that we would find a way out of it. Armed with that funding, the company began spending to grow. Joy Huang: Thats really valuable advice. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? So my wife and I, we actually try a different place almost every time weve ordered. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. And, youre undoubtedly going to get your doubters along the way. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And I believe at the time we said, would they pay $6 for it? When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Stanford GSBs View From The Top is the Deans premier speaker series. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. ago. Because its hard to get better at all of those things at once. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Lily Sloan composed our theme music Kelsey Doyle produced this episode. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. Theres a lot of work thats left to go. And the way we do that is really with two types of products. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Mr. Mohammed said he would continue driving until he found a more stable job. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. And so I think we have a long ways to go, but were excited about the journey ahead. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. Doordash might be the right place for you some time to figure out how do actually! Customer complaints promptly and professionally tony is an intense and obsessive person, said Andrew Munday, DoorDashs head... 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