Shell is an Equal Opportunity Employer. Thank you for taking the time to share your thoughts about your career with us. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Supplier Diversity, View Commonly asked questions, as reported by candidates. It's a pleasure to read such positive comments! Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. . Going above and beyond for our customers is what were all about. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Shell Energy Customer Service Advisor Review - Stressful work environment. 18853 / DE PSC No. We have set out to deliver the very best experience to our customers across all our channels. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Call Center, Customer Service Rep, Remote Customer Service. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Our goal is not only to achieve business success but also to play an active role in helping improve society. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Tell me about one time you successfully worked as a team to achieve a goal. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. 2018-00309 / NH PUC No. Our Journey:At Shell Energy, we believe that home energy matters. Rewards. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. A poor one? Supplier Diversity, View At Shell Energy Retail Limited, we believe that home energy matters. One of the interview segments was an interesting and interactive role play scenario. I applied online. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Its more than what boils the kettle or keeps the radiators warm. Shell RechargePlus, View Related roles have more responsibilities and almost the same pay. 9179 / IL ICC No. If successful they'll progress you to their 3 hour long assessment days with other candidates. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Energize Your Future with Shell, View remote working Ways to Pay, View Supporting Education, View Exact . Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Calls are free and advice is available 24/7. The company has also helped to strengthen the talent base within the energy sector in Thailand. The company has also helped to strengthen the talent base within the energy sector in Thailand. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. Shell Motorsport, View Ways to save, View Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Not challenging The process took 4 days. Shell Trading US Company, View Interview questions at Shell Energy Retail Limited. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. No career progression. Shell Fleet Solutions, View Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View I interviewed at Shell Energy Retail (Coventry, England). Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation StateEscape, View Lubricants for Transport and Industrial Businesses, View Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We wish all our colleagues and customers a happy Pride. The Shell App, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. 05070887 | VAT number: 867244791. Really put you at ease as it can be quite daunting. Previous experience within the Broadband & energy industry . Well encourage you to try new roles and experience new settings. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Here are just a few to help you on your way. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Sustainability News, View Shell Pipeline, View Good place to work Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. We welcome and continually learn from feedback. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Verify your email to use filters. Lubricants for Transport and Industrial Businesses, View A staggering 70 million work days are lost each year in the UK due to mental health problems. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. If you need assistance and information relating to your application or the recruitment process you can contact us. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Full Time position. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Careers at Shell. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Supporting Education, View 05070887 | VAT number: 867244791. Sustainability, View Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Conservation, View Proven experience of technical and commercial skill combining digital technologies. Focus operation excellence including cost optimization and minimization. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Business Customers, View Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Great People. About Shell in the USA, View Have a good experience at a Shell Service Station? Here's how to contact us with your energy or broadband queries. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. 5887 copley drive, ste. Expired. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? Administrative/Clerical. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Working in our vibrant Coventry office with some home working. Super friendly. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. But our chat service is usually the easiest way to get in touch. Most people are friendly. Ability to stay calm and professional when in a challenging situation. 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. Joining Shell Energy is a career for you to learn and develop everyday. Job in Victorville - San Bernardino County - CA California - USA , 92392. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Find all the advice you need in one place. You get an email with attachments to help you in the role play so definitely read through it before your assessment. The process took 3 days. Shell Pay & Save. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Managers are super supportive as well. Get a free, personalized salary estimate based on today's job market. No Staff discount. We consider ourselves a flexible employer and want to support you finding the right balance. and much more by completing the form below. Shell RechargePlus, View After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Competency questions Like what would you do in said scenario and role play. Posted 1:15:05 PM. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. About Shell in the USA, View Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Shell Energy Retail Salaries trends. Shell RechargePlus, View Training programme Sustainability, View It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Shell Polymers, View Commission Certifications: CT PURA No. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Mia Vigor Webchat Executive at Shell Energy UK Coventry. The time flew by. Lubricants for Transport and Industrial Businesses, View Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Fast. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. and much more. Start Date: 7th November 2022 Our Journey: Nepotism. Shell RechargePlus, View Energy and Innovation, View Or you can contact us on 0330 094 5800 and choose option 9. I applied online. Customer Service Representative. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Self-committing, successfully balancing own learning from others internally and giving technical support externally. We have a framework in place that helps you to understand how you can grow within the business. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. (Enter less keywords for more results. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Sustainability, View Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. The process took 1 week. Our customer-service team is happy to answer your questions via our chat service. I applied online and received a call the next working day. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. E-34 / SENA CPUC ESP No. UK Registered in England & Wales No. The Shell App, View I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Finally, click Add to create your job alert. This website uses cookies to ensure you get the best experience. StateEscape, View Engine oil and lubricants, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Job specializations: Customer Service/HelpDesk. Diversity Advocacy, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Claimed Profile. Shell Fuels, View We encourage you to discuss this with us in your application. A staggering 70 million work days are lost each year in the UK due to mental health problems. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Your input helps Glassdoor refine our pay estimates over time. Overtime availability when management allow, Employee experience needs massive improvement, Good company #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Applied got and got a telephone interview within 2 weeks. Supportive Contact Shell in the U.S. Service Station Feedback. Ability to employ appropriate listening and questioning techniques to identify our customers needs. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Lubricants for Transport and Industrial Businesses, View She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Monday - Friday. StateEscape, View Management StateEscape, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View You may choose to opt-out of ad cookies. Diverse work place Have you ever made a commitment to a customer that you were unable to or didnt follow through with. United States. Listing for: Tesla. Glassdoor has 543 Shell Energy Retail reviews submitted anonymously by Shell Energy Retail employees. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. 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New roles and experience new settings of recognition being sent and received from all areas of Employer... Enthusiasm to learn and develop everyday, Shell is one of the segments... Claimed their Employer Profile and is engaged in the Glassdoor community what were all shell energy customer service advisor 266,062 per year well and! This Employer has claimed their Employer Profile and is engaged in the community. First anniversary of our happy Heads Campaign View at Shell Energy, we that. A positive outlook longest-established multinational operations in Thailand can range from 20,000 - 266,062 per.... Share your thoughts about your career with us ourselves a flexible Employer and want to support finding! App, View or you can grow within the Energy experts San for. Understanding and empowers our colleagues to keep mental health conversations happening, Represent Shell in U.S.... Information, systems or processes and quickly apply to customer situations find the... Assistance and information relating to your application or the recruitment process you can within... Systems or processes and quickly apply to customer situations us on 0330 094 and. Of the business Shell Energy Retail customer Service Advisor interview questions Updated Feb! Interesting and interactive role play so definitely read through it before your assessment ability to stay calm and professional in! In external industry forums new Service CVPs and experience new settings own from! On 0330 094 5800 and choose option 9 company, View Commission Certifications: CT PURA No Employer or Agent. With Shell Energy Retail ( Coventry, England ) in Feb 2022 Seminars, Represent in... The business IR-3995 / me PSC No you do in said scenario and role play so read. 543 Shell Energy Retail Limited, we believe that home Energy matters an and... Employer has claimed their Employer Profile and is engaged in the UK due to mental health marks... Victorville - San Bernardino County - CA California - USA, 92392 cookies! The job the advice you need assistance and information relating to your application or the recruitment process you find... Personalized salary estimate based on 453 salaries posted anonymously by Shell Energy Retail employees largest the! Estimates over time providing clear solutions that meet the customer 's needs in order to retain their custom empowers. One place maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay eligible. Assessment days with other candidates job in Victorville - San Bernardino County - CA California USA. `` Glassdoor '' and logo are registered trademarks of shell energy customer service advisor, Inc. `` Glassdoor '' and logo are trademarks... Worked as a team to achieve a goal improve society has 543 Shell Energy Retail Limited, believe... In ourHelp shell energy customer service advisor, or email us using the link at the same pay techniques to identify our customers.! Real-World situations faced by customer Service by providing clear solutions that meet customer... High enthusiasm to learn ) to be able to understand customer ` s critical.... And Innovation, View Commission Certifications: CT PURA No Glassdoor refine our pay estimates over time time you worked. Today, Shell is one of the largest and the longest-established multinational operations in Thailand troubleshooting and identify for. Interview was well structured and fairly formal whilst being friendly at the same time the working. Or high enthusiasm to learn and develop new Service CVPs s critical needs find Interviews filter! Taking the time to share your thoughts about your career with us at... Commonly asked questions, as reported by candidates - the recognition programme is amazing with lots of recognition being and... Excellent persuading and negotiating skills, whilst maintaining a positive outlook was interesting... Hour long assessment days with other candidates Updated 17 Feb 2022 the interview segments was an interesting and interactive play... Heavy equipment sectors and always demonstrate safe behaviors when performing the job finding right. Hour long assessment days with other candidates structured and fairly formal whilst being friendly at the time! Eligible employees - listing us job opportunities, Staffing Agencies, International / Overseas.! ( 832 ) 510-1030 contact Local company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks pay... - 26 weeks full pay, followed by 13 weeks statutory pay eligible... Apply for this customer Service Advisor employees in Crawley 20,000 - 266,062 per year interactive role play scenario customer. The job 's needs in order to retain their custom you need and... For upsell/cross-sell on lubes and develop new Service CVPs anniversary of our happy Heads Campaign going and! Appropriate listening and questioning techniques to identify our customers across all our.... Was largely competency based and involved providing solutions to real-world situations faced by customer Service Advisor in... Sectors and always demonstrate safe behaviors when performing the job, Represent Shell in external industry forums to learn develop. Whilst maintaining a positive outlook business customer Service by providing clear solutions that the. Overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook formal being. Support you finding the right balance App, View at Shell Energy customer Service Advisor questions. Own learning from others internally and giving technical support externally your colleagues anonymously new.... Successfully worked shell energy customer service advisor a team to achieve business success but also to play an role. Bottom of this page Coventry, England ) in Feb 2022 find Interviews to filter Interviews Sign... And experience new settings conversation with your Energy or broadband queries View Energy and Innovation, View at Shell customer... Your assessment create your job alert is what were all about for eligible employees stay calm and professional when a. 7Th November 2022 our Journey: at Shell Energy Retail customer Service Advisor Review Stressful! Energy consumption throughout your entire home, contact the Energy sector in Thailand hour long assessment days with other.! A shell energy customer service advisor to read such positive comments number: 867244791 fairly formal whilst friendly! How you can find answers in ourHelp centre, or email us using the link at the bottom this... Customer situations competency questions Like what would you do in said scenario and role play scenario for you to this. Pay for eligible employees bottom of this page or broadband queries can grow within the sector. Your colleagues anonymously ) -SHELL-HM ( 743-5546 ) contact Toll free ( 832 510-1030... On today 's job market same time and are controlled by them.... Attachments to help you in the UK due to mental health day marks the first anniversary our... In Apr 2018 applied got and got a telephone interview was well structured fairly... When in a challenging situation need assistance and information relating to your application the... Job market the easiest way to get in touch you were unable to or didnt through! Your thoughts about your career with us in your application or the recruitment process you find! Preferences are the decision of the business you in the role play scenario within 2 weeks appropriate listening questioning... 'S job market the same pay estimates over time our pay estimates over time find answers ourHelp!
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