However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Absolutely terrible service in regards to trying to eat a meal. We had to wait but probably only 45 minutes. We enjoyed the Lazy River and playing Bingo. He also helped with a room change for another adult travelling with us. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. He was the only help. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Best customer service! I did the "STAR PACKAGE" and I can tell you it wasn't worth it. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. See more questions & answers about this hotel from the Tripadvisor community. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service We are looking for your next visit in the near future. Lilly failed to deliver on every level. Oh FYI we booked the adult side but the entertainment is all on the family side. Biggest issue is eating at their steak house. We had mold. The kids enjoyed the grotto bar. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. We will take your comments as our main improvement tools. Mutual Fund and ETF data provided by Refinitiv Lipper. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Service was fast and friendly so no complaints there. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Visitors from Spain, Belize and Uruguay have been among those killed. Powered and implemented by FactSet Digital Solutions. The food there was tasty and pretty quick. Quotes displayed in real-time or delayed by at least 15 minutes. We ordered all 3 desserts to try them all. There's a sports bar, Overtime Bar and Grill. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Just not sure it was 100% worth it. We will be coming back for sure. Been here 2 days so far. I could go on to call out other missteps by the front desk and butlers but why bother. BY FAR the most disappointing dinner reservation process we have ever experienced. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. I wrote about it in this blog. Director's Suite. 12:00 pm. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We walked it and were overwhelmed by a slough musty smell and extreme humidity. And its loud. It was very good. Fine and dandy for anyone who actually wanted to wait in that line for that. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Top room amenities include a minibar, air conditioning, and an additional bathroom. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. The beer is always cold and the big event is always on at Overtime Bar & Grill. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. There are very few places to eat during the day so we basically ate the same food everyday. Grab a drink, sit back and enjoy the beautiful view! Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Been here 2 days so far. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Cannoli, tiramisu, and panna cotta. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. The staff here have been outstanding. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Our chef was entertaining and great. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Thanks so much to all the Planet Hollywood crew!!! The resort has a few different pools, including a lazy river which our group enjoyed very much. The Buffett was ok. We found things to eat. You could find shade in swim up bar in family pool. There was hardly any live entertainment to engage the visitors during the day. There was no lighting outside in the evening. We will be coming back for sure. Overall, we had an amazing stay. We went early the first time right at 6:00. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. So, the hotel is very nice. I was at the resort for six days and still did not make it around to all of the restaurants. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Own or manage this property? My "butler" Lilly was a complete failure. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. They shut down the buffet and half of the other restaurants to host a show with food. BY FAR the most disappointing dinner reservation process we have ever experienced. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. We are glad to know you enjoyed our restaurants and entertainment experience. Yes, dry cleaning and laundry service are offered to guests. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Star Class members receive exclusive access to premium drinks and service. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. This is the version of our website addressed to speakers of English in the United States. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. From the front deck, we had great views of the sunset. Ill start off by saying that this is my first time writing a review about my vacation experience. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Make your grand entrance into the ultimate beachfront vacation, starring you. Dinner was the worst, you can't make reservations to any place other than Hibachi. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. They did not love it. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Bad timing because people are headed back to their rooms to attempt dinner. Lined up at 2:30. We are not big on evening entertainment but did take in the Queen tribute, which was great. You have arrived. The just OK parts: Our kids did the flow rider surf simulator one day. Which is a major bonus considering the problems with getting into restaurants around the resort. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Room categories are not indicative of room views. Although depending on the time of day waits for freshly prepared food could be long. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Lazy River. Star Class Producer Suite Swim Out. Barren Space Productions. The bartenders are all amazing and friendly. You've successfully subscribed to this newsletter! Our room was in excellent condition and cleanliness. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. The buffet was good. Overtime Sports Bar. 2023 Planet Hollywood. Indulge in the incredible flavors and techniques of Japanese cuisine. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Service was good but not great. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . He was amazing!! Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. So we finally left after the last time as it didnt seem like it was going to be fixed. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Worried about him. 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