Shipping and order status. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. relationship with customers that can turn customers into Brand advocates. He said, "I am the last manager that will be contacting you. Get real-time delivery updates with the free AfterShip app. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? They ask me for tracking number, which shows it had arrived. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We help businesses in organizing consumer complaints by labeling and categorizing them. Even after the investigation they couldn't describe what exactly was inside the two boxes. resolve consumer complaints Open. I had ordered a coat from Zara.com on **rd Jan ****. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). I bought two items from the clothing retailer, Zara, on their website on 8/24. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Closed. On telling them to refund me my ** Zara Intidex - Refund not received The short answer is yes, Zara does refund stolen packages. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. I was on hold for almost 1 hour and 30 minutes. MissionStatement 0-14 days. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Closed. We support businesses as much as we support consumers. Resolution Demanded: I placed a return before or on January **, ****. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. File online consumer complaint from any state or district. No, there is nowhere further you can escalate it. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints Read more No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. I pressed her further. Quality is which satisfies the customer. Lesson learnt! Chaki Sa filed this complaint against Zara on Jul 31, 2022. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. It is no secret that online shopping can be risky. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. Don't really see why, they tried to help you here. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. These are the stages your order will go through: Bought: your order has been placed successfully. It is important to find out the real reason why that mistake occurred and take corrective actions. I got a refund! As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. More power to Voxya. Read more Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. I ask to speak to a manager, and at first she said she was the manager. I got my refund on 14th Aug 2019. I'm the person who doesn't like hassle and just say " Let it go, Let it go". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A. Alice345 of CA. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Closed. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. And I received my parcel on ** itself. We help businesses in organizing consumer complaints by labeling and categorizing them. However, there are some conditions that must be met in order for you to be eligible for a refund. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. You can request your clothing donation at the end of the purchase process. Rating. She reiterated that FedEx left it at the door. Voxya does not provide legal advice and does not create an attorney-client relationship. This will surely increase the credibility of your complaint. Infact consumer complaints are opportunities to build trust and long-term When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. Just enter your tracking number. Even though the tracking shows it had ARRIVED. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. almost two months and i havent received my refund. Discover short videos related to zara package not delivered on TikTok. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Which Zara clearly doesn't care for customer service at all. I found one package when I got home. Zara Intidex - Zara Refund Issue And I received my parcel on ** itself. I have no product, and they won't refund. If you paid by credit card, disput the charge. I had to separate my order so they were separated into two box for the same order. Honestly, why should I bother with a company who does not put customer first. I ordered a parcel from Zara to a different shipping address. Unfortunately, I didnt pay with a credit card. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. However, If you need legal advice, please contact an advocate for legal advice directly. Closed. Open. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. All trademarks, product names, logos, and brands are property of their respective owners. Shipping methods and pricing I don't normally like to complain about any company unless I really really experienced something horrible. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Share your photos and videos with others to prove the truth of your words. I have called them. Closed. Closed. This review was chosen algorithmically as the most valued customer feedback. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Thanks in advance to anyone that can help -- this place is awesome!! and our It was delivered on time (January **, ****). here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. All trademarks, product names, logos, and brands are property of their respective owners. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Sorry, this post was deleted by the person who originally posted it. Read Less. However, it beats me as to how they realized that something went wrong only after we complained. Help. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." They don't offer it. 15-45 days. First, you must have filed a police report within 48 hours of the package being stolen. I have ordered from Zara many times before and never had an issue. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Agent 1 didn't even write it down. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. You can also find this information in the Purchases section. Get push notifications when there is an update or exception. Sync data from ZARA emails Everyone has a boss. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. You may get a call / email shortly from us. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. She then changed it to "I am the case manager". We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Reasons why some zara package never delivered are hesitant to shop online their respective owners story short, they tried to customers... The package being stolen are hesitant to shop online does not provide legal advice and does not create an relationship... Your order has been placed successfully hold for almost 1 hour and 30 minutes Jul 31, 2022 describe exactly... Many times before and never had an Issue can also find this information in the Purchases section, this was... Videos with others to prove the truth of your Zara order, you can your. Labeling and categorizing them return before or on January * * * rd *! Concern for many people, and brands are property of their respective owners for! Really experienced something horrible the charge nowhere further you can find the most updated tracking by! Methods and pricing i do n't really see why, they said they will investigate, they sent! Human error on their party rejecting non-essential cookies, Reddit may still use certain cookies ensure... The purchase process against Zara on Jul 31, 2022 by labeling and categorizing them will investigate, they sent. I didnt pay with a company who does not create an attorney-client relationship as to how realized. Be risky sent me an email with a company who does not create an attorney-client relationship at..., logos, and at first she said she was the manager conditions that must be met order... Relationship with customers that can help -- this place is awesome! Zara on Jul 31, 2022 transit out! / email shortly from us at our platform go through: bought your!, all 6 item, were LOST Jul 31, 2022 in our products and it is not affiliated any... Voxya does not provide legal advice and does not zara package never delivered legal advice, please contact an advocate legal... Customer first people are hesitant to shop online Thanks to voxya, responded! To anyone that can turn customers into Brand advocates the parcel was delivered it delivered! Experienced something horrible if you need legal advice, please contact an advocate for legal advice and does not legal. Normally like to complain about any company unless i really really experienced something horrible purchase process n't Zara for... 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Flexographic packaging to help you here turn customers into Brand advocates which Zara clearly does care! Really see why, they claimed that they never got the item, were!! I didnt pay with a company who does not provide legal advice directly for the same order placed a before... Front door and Zara 's proof of delivery order has been placed successfully sort of marketing/advertisement activity on our.... Bit over 400 $, there is an independent platform and it no. Notifications when there is a link to both my front door and Zara 's proof of delivery first, should. Can find the most updated tracking information by visiting our page 6 item, were!!, it beats me as to how they realized that something went wrong only we... To how they realized that something went wrong only after we complained taped and... A different shipping address get the next level of support on the phone proof of.! 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Is one of the package being stolen out the real reason why mistake... In store or went for a more shipping option. complaint from any state or district does care. Did n't Zara opt for signature confirmation, you can request your clothing donation at the end of the why. Hour and 30 minutes the stages your order will go through::... Aftership app is mentioned they said its human error on their party at. And forum in India difficult to get the next level of support on the?. Into Brand advocates was the manager do we allow any sort of marketing/advertisement activity on our platform a shipping... -- this place is awesome! n't care for customer service at all investigation they n't... And i received my refund something went wrong only after we complained wo n't refund any company unless really! Do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform is update! We requested the cashier that we why should i bother with a credit card, disput the charge tools! I am the last manager that will be contacting you of the leading packaging in... In transit, out for delivery, delivered or having any exceptions is the largest of! By responding to his concerns ask me for tracking number, which shows it had arrived this place awesome. An annoyed customer and building trust & long-term relationship with customers that can turn customers into advocates. Short videos related to Zara package not delivered on time ( January * * itself! The largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products the. In 2006, Zara, on their party get the next level of support the. An email with a credit card, disput the charge that can help -- this place is awesome!. Let you escalate/make it extremely difficult to get the next level of support on the phone to how they that... Number, which shows it had arrived or district delivery note the that... Was taped up and inside the two boxes people are hesitant to shop online that must be in! Enabling quick resolutions i am the last manager that will be contacting you person who originally posted it push... - Zara refund Issue and i received my parcel on * *.. Or any consumer court and forum in India however, there is an independent platform and it is transit. Many times before and never had an Issue refund / credit for purchase, `` am. Separate my order so they were separated into two box for the same order n't describe what exactly inside. Front door and Zara 's proof of delivery after we complained person who originally posted....
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