Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Perform customer fuel transactions and monitor activities at the fuel court. Identifying customer needs. Store 565 - Waldorf, MD 20603. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! Corporate or Union Opportunities: Please select a job category and filter accordingly. STR08511 - Baltimore, MD 21224. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. The estimated base pay is $35,763 per year. Complete other tasks as assigned by store management. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Visit the Career Advice Hub to see tips on interviewing and resume writing. Summary description of the position: Takes part in facilitating all works related to customer service. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Follow proper coding procedures. Make sure the coffee machines are full and working properly. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Perform customers fuel transactions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Part-Time. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Perform customer fuel transactions and monitor activities at the fuel court. You have reached your maximum number of active job alerts. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Managed work flow to exceed quality service goals. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Example: I am very comfortable standing for long periods of time. 3.9 Part-time 2 hours ago. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Job Title: Customer Service Associate. Respond to customer requests and complaints in a timely and courteous manner. Learn more about You can update your choices at any time in your settings. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Job Title: Customer Service Associate. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Respond to customer requests and complaints in a timely and courteous manner. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Stop fuel pumps if necessary. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Prepare all made to order food and/or beverages according to recipe or customer specifications. Perform customer fuel transactions and monitor activities at the fuel court. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. See if they're hiring! Ensure coffee thermals are filled and working properly. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Complete other tasks as assigned by store management. Greet and provide an enjoyable shopping experience for all customers. Here are five common Wawa Customer Service Associate interview questions and answers. Then, I offered to remake his meal for free. Institute for Human Resource Professionals (IHRP). Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Averages based on self-reported salaries. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. is an equal opportunity employer. It also gave me confidence working with customers and handling money.. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Check expiration codes, face and inspect all items. Required fields are marked *. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Location: Field. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Maintain proper cash levels in register drawer and change machines. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Customer Service Associate In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . You will also be in a supporting position to perform tasks such as general cleaning of the store. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. www.wawa.com/careers #jointheflock #internships2023. For Technical Issues please email: recruitingsupport@wawa.com . The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Your main goal is to enable Wawa to provide exceptional customer service. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Example: I was late for a shift once at my previous job. In your answer, share a time when you had to deal with a difficult customer and how you handled it. We're committed to being your source for expert career guidance. Wawa is currently looking for Customer Service Associate near Brooksville. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Ensure coffee thermals are filled and working properly. Job Description. Sykesville, MD. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Complete other tasks as assigned by store management. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. If there are any expired products on the shelves, remove that product from the shelf. Respond to customer requests and complaints in a timely and courteous manner.2. Unlawful discrimination will not be a factor in any employment decision. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Wawa, Inc. is an equal opportunity employer. Pull expired items, document and discard. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Communicate with the management team regarding customer requests and concerns. Your email address will not be published. Prepare all made to order food and/or beverages according to recipe or customer specifications. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. , remove that product from the shelf reached your maximum number of salaries per. And have excellent communication and interpersonal skills bag merchandise and properly handle different methods of payment based., please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on or. 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