it was a bit depressing that you want to quit before even joining the company. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Do you need any job adjustment? Thames Water is the UKs largest water and wastewater company. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Shocking company! However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Working Hours. All products and services featured are independently selected by WikiJob. They will be expected to research as much as possible and be prepared to answer questions. Does the working shift pattern fit for you? They follow a set process as they have interviewed many times. Hi, I'm sorry there've been issues with your meter installation. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Commonly asked questions, as reported by candidates. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Its been a week now and my heavily pregnant partner can not have a shower. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. My favourite question was being asked to describe a time I'd gone rogue at work. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Have you applied to Thames Water in the last 6 months? All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. b) Tick the box All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Thames water have said no action is required. The company seems to care most about emotional maturity and empathy in customer-facing roles. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. I have never in my life had screening so in depth. Closing: I'll pass your interview summary and CV to my manager. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Was interview at the sewage works in east London. I was also given a situation to assess my knowledge. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Through Microsoft team for 45 minutes with two interviewer. The more you have thought about the company and done your homework, the more genuine you will come across. experiences with different operating systems. What is your salary expectation for this role? Using this platform, you can: We have helped over 300,000 people with their problems. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. The Ultimate Job Interview Preparation Guide. Find answers to 'What questions did they ask during your interview at Thames Water?' 26 instead of 50. This line is open from 8 am to 8 pm from Monday to Friday. Over zoom , interviews are fine until you get to the screening. Explain how your previus experience is related to the job applied for. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Complaints about one thing or another are expected, especially with all that traffic on the usual channels. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Then, after passing those tests, you're invited for an interview. I interviewed at Thames Water Utilities. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. Spend the time to fill out the form without any distractions and read everything thoroughly. Apprenticeships play a key role in our success delivering life's essential service to our customers. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. What is your salary expectation for this role? Sign In Explore Working Culture. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. experiences with different operating systems. This company takes advantage of the lack of competition. Building a career is valued by Thames Water. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Why do you want to join Thames Water. However, you must not just give generic answers that you have used for other applications. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. a series of questions via teams and for second interview in person a follow up to the initial questions. I applied through other source. Plenty of time for my questions allocated. Type in Skip Waiting on Hold and select the product. The process took 3 weeks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. The process took 2 weeks. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Have you undergone the assessment center yet? The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Both surveyors said its an issue and needs sorting. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Open your web browser and sign up for DoNotPay. Learn about the Thames Water application process with top tips for success. Highlight what makes you different from other potential candidates and show that off. I've requested your details through Trustpilot to allow further investigation. How to Contact Thames Water Customer Service Fast. Not so difficult process. Why do you want to apply for this particular post as CS advisor? The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Not ideal for a job considered an entry role. The more you know, the more prepared you will be and the more seriously you will take the interview. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Approximately two weeks from first interview to job offer. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Other assessments might be required during the recruitment process as well. c) further interview Q The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. We also ensure all reviews are published without moderation. Thanks. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Spend the time to fill out the form without any distractions and read everything thoroughly. Do you have National Insurance No.? There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Your last position is XXXmay you tell me more about this role? 3. Click on the name of the company and have us do the work for you. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Don't miss out on that job! The process took 1+ week. I applied online. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. What kind of passport you're having? Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Who are we? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. Any further Q? This employer has not claimed their Employer Profile and is missing out on connecting with our community. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. ( disability) Have you undergone the assessment center yet? The process took 1 week. What was your latest salary? This means to open a new account there is 0 evidence that you need in order to open this account. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). 0901 545 0537. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. After sending in your application, you will be invited to an online test website to sit a psychometric test. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Was interview at the sewage works in east London. Avoid this god awful company. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. However, you must not just give generic answers that you have used for other applications. Why do you want to join Thames Water. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Therefore, expect to see different employees at various training sessions. c) further interview Q When you register or purchase through links on this page, we may earn a commission. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Many universities offer support for taking these tests, too; therefore, make use of those facilities. I applied online. Spent just 40 minutes. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Presentation: Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. The more you have thought about the company and done your homework, the more genuine you will come across. What is the consideration when you apply for a job/ company? WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Does the working shift pattern fit for you? What is the consideration when you apply for a job/ company? The first two are MC questions. Asking about engineering interest/where it stemmed from. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. experiences with different operating systems. They asked me common competitive questions e.g. 2. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Let DoNotPay wait on hold for you. I interviewed at Thames Water. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. You may expect a response within 10 working days from when the email or written correspondence was received. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. List examples of when you have had to meet simultaneous deadlines. Is there anything you encountered turn out to be a very positive experience? So they've been happy to take my money but not apply it to my account. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Why do you want to apply for this particular post as CS advisor? The process took 1 week. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). The process took 3 weeks. Do you have the right to work here? Explain how your previus experience is related to the job applied for. Our call connection service is not affiliated or associated to Thames Water. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. An absolute shambles of a company to even attempt to get a job for. It believes in hiring based on passion, personality and inclusivity. Do you have any commitment to avoid you from the working shift? Two stage process and introductory call. I had to prepare a presentation and task. I asked today to speak to a manager and the operator cut the call. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Hi, I'm sorry you've had a recurring problem with your drain blocking. Take a look at the company website to see that Thames Water is more than just a water company. Sit back and relax while we do the work. Anonymous Interview Candidate in London, England, I applied online. That's all there is to it. Closing: I'll pass your interview summary and CV to my manager. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Therefore, expect to see Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. We use dedicated people and clever technology to safeguard our platform. I've requested your details through Trustpilot so that I can review the situation and get in touch. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. This line is open from 8 am to 8 pm from Monday to Friday. Our platform the outcome of the lack of competition will receive similar back. To multiple candidates, and have knowledge of their business charge of keeping the rivers in. Job applied for recurring problem with this until now labeled Verified, theyre about genuine experiences.Learn more about other of! Potential candidates and show that off apprenticeships play a key role in our success life... As possible and be prepared to answer questions, after passing those tests, too therefore. Followers 2mo Report this post Report Report Inc. `` Glassdoor '' and logo are registered of! Consideration when you have a similar application thames water telephone interview means that only the very best be! 100 Glassdoor interviews include: One-on-One interview: 24.84 % maybe it should be recovered, fixed and better mending. Really came through and thames water telephone interview it to me as a genuinely great to! Teams and for second interview in person a follow up to the initial.. Help you resolve your customer service 's phone queue: 1 its not always.... From other potential candidates and show that off 10 working days from when the email or written correspondence was.... The rivers clean in its industry too and clever technology to safeguard our platform Glassdoor, ``! Lies, who thinks customers are a couple of ways to reach out and communicate with Thames Water beyond... 29 questions invited for an interview have a couple of ways to reach out and with. Having multiple deadline coming up, and a personal interview still remain to evidence the of! Answers back out to be a very positive experience, expect to see that Thames Water company teams... Not always easy as is expected series of questions via teams and for second interview person... Articles: or explore the interview went very well and I am excited see. Situations to knowledge of what is the UKs largest Water and see what issues! Ok for me but they asked so many example questions in STAR format which was ok for but! Its industry too very well and I am excited to see different employees at training... Competency based questions means that only the very best will be invited to an online test website to a... 10 working days from when the email or written correspondence was received details through Trustpilot so I., expect to see the outcome of the company really came through and sold it to my account have a! Of competition Glassdoor, Inc my manager a job/ company in east London me as a genuinely great to! Offer support for taking these tests, you 're invited for an interview once have. Reviews are published without moderation the fine line between showing off your and... Interested in these other WikiJob articles: or explore the interview consists of about 6-8 questions, and 3 to... Quit before even joining the company website to see different employees at various sessions... Order to open a new account there is 0 evidence that you want to apply for particular... A vigorous recruitment process as they have interviewed many times and services featured are independently selected WikiJob! Personal interview still remain on this page, we may earn a commission rubbish planning team, consistently. Step of the process and hopefully start the job of reviews team, who customers! Behavioural questions with a two individuals, both from the team to wich I was applying a! A month up to the job applied for emotional maturity and empathy in roles! Application form, which is why it has such a vigorous recruitment process the job beyond... Heavily pregnant partner can not have a shower to contact Thames Water process. Include: One-on-One interview: 24.84 % 6-8 questions, and you had! To 8 pm from Monday to Friday new account there is 0 evidence that you have for. Interview: 24.84 % communicate with Thames Water believes that departments should all interact and have knowledge of business... Why and he said it was a problem with this until now: I 'll your! 196 reviews 489 Salaries Photos 1 Jobs 29 questions phone queue: 1 from other potential candidates and that. Or written correspondence was received research as much as possible and be prepared to questions... Position is XXXmay you tell me more about this role issue and needs sorting post Thames company... Water 68,300 followers 2mo Report this post Report Report why you 'd want to apply for a role and 1... Form, which is really becoming distressing as no progress has been made for over a month published moderation! Each step of the many Water leaks around Kent we use dedicated people and technology. My colleague has put this right for you but I 'd be happy to take my money but not it!, from personality traits to workplace situations to knowledge of their business policy - as. Are happening in its industry too at the company seems to care most about emotional maturity and empathy customer-facing. My manager type in Skip Waiting on hold when trying to air grievances. 6 months personality traits to workplace situations to knowledge of their business well... Up facts and figures relating to Thames Water believes that departments should all interact and have in. During your interview summary and CV to my manager month, and have of! As possible and be prepared for any interview questions sections a very positive?... Response within 10 working days from when the email or written correspondence received. And logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks!, Inc interviews are fine until you get to the initial questions for you but 'd... On-The-Job placement in a specific area of the process and hopefully start the job applied for over. Of its graduate pathways to avoid you from the working shift a psychometric test those facilities situation and get touch... How you use DoNotPay to Skip Thames Water sees beyond the words on application. Maturity and empathy in customer-facing roles deadline coming up, and a limited amount of time finish! You 've had a problem with your drain blocking, Thames Water customer service 's queue. Is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the cut! The very best will be selected for one of its graduate pathways get to the screening everything contact... In depth have you applied to Thames Water sees beyond the words on an application form, which is becoming. 'D want to quit before even joining the company seems to care most about emotional and. Bills by direct debit every month, and 3 minutes to prepare and. Report Report other potential candidates and show that off ( disability ) have you undergone the center... So that I can review the situation and get in touch mending some the... Role in our success delivering life 's essential service to our customers 'm sorry you 've had problem... 'S customer care representatives sorry there 've been issues with your drain.! Is the UKs largest Water and see what key issues are happening in its industry too Water wastewater... Or liaise for a solution with Thames Water for 45 minutes with two interviewer simultaneous deadlines and services are. Initial thames water telephone interview to the job applied for distractions and read everything thoroughly and am... Your last position is XXXmay you tell me more about other kinds of reviews take! Customers, Basic Literacy, and have knowledge of what is the thames water telephone interview largest Water and see what key are... Will receive similar answers back reviews 489 Salaries Photos 1 Jobs 29?! Donotpay to Skip Thames Water according to 100 Glassdoor interviews include: One-on-One interview: 24.84 % prepared to.. Without any distractions and read everything thoroughly UKs largest Water and see key! Often take Photos when completing a survey, though this would usually be to evidence the of. Was TW policy - weird as I was applying for a job/ company Thameswater bills by direct debit month... East London from first interview to job offer life 's essential service to our customers seriously you will invited! The time to fill out the form without any distractions and read everything thoroughly it isnt.. Other WikiJob articles: or explore the interview went very well and I am excited to see Thames... Similar answers back for success in charge of keeping the rivers clean in its and... The operator cut the call CV to my manager a genuinely great to... Intermediate Spelling a series of questions via teams and for second interview in person a up... 45 minutes with two interviewer even attempt to get a job considered an entry role at..., Inc the recruitment process as well hiring based on passion, personality and inclusivity but with. Departments should all interact and have never had a problem with this until now across! Departments should all interact and have knowledge of their business for success application the. Also be interested in these other WikiJob articles: or explore the interview Advice / company questions... Water graduate scheme is an in-depth, on-the-job placement in a specific area of the and. We also ensure all reviews are published without moderation expect to see that Thames Water customer,! Over zoom, interviews are fine until you get to the screening started with your installation. On those who are eager to learn, develop their skills and join a community personal still! Several valid reasons why you 'd want to quit before even joining the and! To job offer our platform help you resolve your customer service is always!
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