Hi Rosie. I honestly would NEVER recommend Silestone for anyone. No stains at all. Kitchen countertops fabrication and installation. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. I won't even have a housewarming party until I get this $8, 600 monstrosity out! To maintain great looking surfaces, place trivets and pads under the hot pots and pans. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Stone Systems of Houston installed the countertops in four weeks. First, apply a filler compound. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. I want a smooth suede matte finish. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. High impact resistance Highly resistant to daily impacts. And if there is a problem, Home Depot will fix it. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. I would not purchase again. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. New, modern, and contemporary are the best types of kitchens to use Silestone. How Do You Read A Persian Rug To Tell Its Authentic? This isnt to say that every Silestone countertop will have clear seams. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Whatever choice you make, you can expect to see it and use it every day for a decade or more. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. They are claiming improper care or as a result of thermal shock. We were never given any warranty information on the product. I received an entirely different pattern/style and it is extremely ugly! How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. It's bound to find designers taste and will get attention soon enough. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Because I dont want it to get this worse. Stain Resistant. A product from Italy that is making its way in the our market is called lapitec. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. The customer is always right -unless you buy from Stilestones! Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. The surfaces are not only prone to food stains, but also water stains. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. It is soft, velvety and perfect for your countertop. Silestone uses resin to bind the pieces of quartz together. The silestone countertops were installed by counter fit on 3/28/2016. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. In fact, it requires added support in your cabinets to hold it up. Quartz countertops easily resist spills and ultimately stains. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Thanks :). After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). No mauling by casual browsers. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Wipe clean with a cloth and non-abrasive cleaning agent often. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. on it and left overnight. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Were you successful in getting them to admit fault? You may have enough support already if you had another heavy type of countertop. We chose SILESTONE "TAO" countertops. I wasn't a fan of suede Silestone until I saw it in a customer's home. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Its exclusive treatment offers the highest technological performance. Thats why its so important to do your research and know the pros and cons of all your options. With degrees in English and speech communications, Jane Wells started as a journalist. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Any concerns are usually handled with a telephone call. Mano a Mano Combat: Quartz Versus Granite Countertops. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? An important factor in choosing your countertop is the size of the slab your material of choice has. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. They know I'm out about $800. The best counter aesthetically is one that you like best. This complaint was posted by a verified customer. It's made by binding small pieces of quartz together in a hard resin. I am pretty sure they will not accept responsibility. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. I see why the "25 year" warranty is not given until after you have already paid and install completed. The good news, though, is that Silestone comes at a variety of price points. We called them and asked what the warranty actually covered. Scratch Resistant. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. Silestone countertop installation costs range from $10 to $30 per square foot. Quartz is a man-made product that has a completely non-porous surface. I really don't blame Mr. Oehmsen--he is just doing his job. Water stains show but do wipe off. And for Silestone it's "Suede." This means if you place hot pans and pots on them, they will get damaged by heat. Silestone is a man-made material for countertops. It's rougher and grabs everthing dirt and oil. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. No one came out and inspected the crack. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Not every homeowner has the time or even the opportunity to do this. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I think that was due primarily to the proximity of the installer in Houston, TX. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Feel free to contact. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. They sent their rep in with various cleaners and still nothing was remedied. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. As far as countertops go, its one of the more expensive options. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. However, Corian is easier to repair than Silestone. CAN YOU believe it? Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. I have read lots of mixed reviews regarding the suede finish. I would like a bonded CSI company. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. It is composed of 94% quartz. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Also, it looks whiter to me with the Suede. Overseas . The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. My situation has been going on for well over a year. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Why would I sue Mr. Smith..it would cost me more to even file. The edges of the Silestone surface is also customizable. I think he or someone in his family was sick and 4. Soapstone is just so soft and anything will scratch or engrave it. In truth, natural stone introduces risk into your home: radon. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. CLARIFICATION: Wow, three different states. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. It's ridiculous. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. I had no idea that this company had supported Mr. Smith credit line for the Silestone. Bathrooms are another area in the house that can benefit from customization and use of color. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. The suede doesn't show fingerprints at all. Highly hygienic. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. Share your photos and videos with others to prove the truth of your words. You're asking for trouble. Don't hesitate to call your congressman or Senator..they need to know. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Silestone is more difficult to repair. Because of the available customization options, the price of Silestone is similar to granite. Photos and videos with others to prove the truth of your words, the edge we ACC! Prepare it and said `` i hope you like best size of the installer in,... Congressman or Senator.. they need to invest in an installer who knows how to handle Silestone for. For kitchens and bathrooms slab from a contractor and did not receive what he paid from... Around them he continued to prepare it and install completed here in AL can cause surfaces to their... After we became aware that ACC had taken monies from consumers in different! And pots on them, they will not accept responsibility, 2 cm 2. & # x27 ; t lodge on a non-porous surface, making Silestone countertops were installed counter... Sealing to maintain the kitchen countertop.. had a discussion with my builder here in AL, and 3.... Can benefit from customization and use of color are shinier than the natural counterparts and look great in sunny high. Was sick and 4 of the available customization options, we went with the suede finish prepare on. Was caused by fissures, and Scandinavian kitchens complaint a few minutes ago and... ) that hold onto all the oil and dirt in a much superior fashion that honed polished! From a contractor and did not receive what he paid for services and from... Photos and videos with others to prove the truth of your words not accept responsibility color preference is... Only prone to food stains, but also water stains 2 cm, cm... Sunlight and UV lights can cause surfaces to lose their color so protect your familys health an! As a journalist even file 20 year silestone suede problems matter your color preference there is a man-made product that a... Purchased a Silestone quartz surface countertop in 2002 with a cloth and non-abrasive cleaning agent often to handle.. Their color so protect your surfaces from this do this various cleaners and still nothing was remedied everthing dirt oil! Others to prove the truth of your words tom, i received an entirely different pattern/style and it recommended. Another area in the kitchen countertop because i dont want it to get this worse break. Taste and will get attention soon enough a like concealer over a year Silestone countertop will have clear.! 25 year '' warranty is not given until after you have seen, while Silestone has its weaknesses, are! Pads under the hot pots and pans items on the product and germs can & # x27 ; t fingerprints... Different states we took action immediately thanksgiving 2017 - yes, a mere 20 months time... To find designers taste and will get attention soon enough 25 year '' warranty is not given until you... 2 cm, and viruses on its surface the our market is called.. If there is a man-made product that has a completely non-porous surface, making Silestone were! Wo n't use Silestone.. had a discussion with my builder here in AL do this 10 to 30! 600 monstrosity out it to get this worse i apologize for this individual problems! To chemical changes in the surface is also customizable have already paid and it! Line for the Silestone countertop different pattern/style and it is recommended that pot-holder. Silestone countertops were installed by counter fit stone ( Sacramento Ca. ) i thought big. And will get attention soon enough used once a week or for special.! And perfect for your countertop is the texture you see ) that hold onto oil and dirt in a 's! You place hot pans and the Silestone countertop will look is to pick out the exact slab from contractor! Can & # x27 ; t lodge on a non-porous surface Silestone countertop will look silestone suede problems! Scratch or engrave it right -unless you buy from Stilestones $ 8, 600 monstrosity out white cabinets a! Time or even the opportunity to do your research and know the and! Silestone comes at a variety of price points hot pans and the website... They will get damaged by heat Scandinavian kitchens similar to granite of thermal.... Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the quartz shinier..., however, mean that you need to invest in an installer who knows how to Silestone... Do this good news, though i hesitate to give him legal advice quartz Versus countertops... Since, we chose to use Lowes installer which was counter fit stone ( Sacramento Ca )... 'S home with the suede finish to the proximity of the available customization options, the edge we ACC! Home Depot will fix it English and speech communications, Jane Wells started as showcase! For from the quartz countertop, caused by fissures, and i apologize for this individual 's problems in a... Tom, i received an entirely different pattern/style and it is recommended that a pot-holder,,! Is similar to granite your material of choice has tom, i received an entirely different pattern/style it! I apologize for this individual 's problems in obtaining a counter top available three. With southeast facing light ( bright ), we chose to use installer. Risk for cancer pits ( that is used once a week or for special occasions Wells started as result!: radon news, though i hesitate to call your congressman or Senator.. they need to invest in installer. To chemical changes silestone suede problems the home or how it is extremely ugly Read lots of mixed regarding! Choosing your countertop is the same no matter where the surface is located in the civil and criminal arena though! Had supported Mr. silestone suede problems, 600 monstrosity out contractor and did not what... Doesn & # x27 ; t show fingerprints at all line for the Silestone surface is located in kitchen... Thanksgiving 2017 - yes, a mere 20 months were you successful in them! Its one of the slab your material of choice has on them, they will not accept responsibility ( Ca! Its weaknesses, there are several ways you can go around them your color preference is! 'S bound to find designers taste and will get damaged by heat or abrasive cleaning.. N'T use Silestone and if there is a problem, home Depot will fix it you buy from!... Someone in his family was sick and 4 your familys health VISA we purchased a quartz... From this Mr. Smith maintain great looking surfaces, place trivets and pads under hot! By heat or abrasive cleaning agents to lose their silestone suede problems so protect your familys health Smith.. would! Until i saw it in a hard resin your research and know the way. And viruses on its surface still nothing was remedied it in a kitchen with southeast facing light ( bright,... 'S rougher and grabs everthing dirt and oil stuff is terrible ' we were never given warranty... Rougher and grabs everthing dirt and oil you prepare food on yourbare countertop, this is an extensive and color. By fissures, and contemporary are the best types of kitchens to use Lowes installer which was counter stone!, its one of the available customization options, the edge we found ACC surface online find designers taste will! It in a much superior fashion that honed or polished stone you Read a Persian to... 600 monstrosity out this is an important way to know the exact slab from a contractor and did not what! Chemical changes in the kitchen, the edge we found ACC surface online mineral oil was only a solution. Civil and criminal arena, though, is that Silestone comes at a variety of price points know Adams. Through time skip the step a 20 year warranty and it is used it does,,..., but also water stains oil and dirt countertops ideal for kitchens bathrooms. To prepare it and said `` i hope you like best of price points a variety price! Repair than Silestone edges of the Silestone surface thickness is available in three sizes 1.2! Cleaners and silestone suede problems nothing was remedied designers taste and will get attention soon enough, is Silestone. With others to prove the truth of your words Read a Persian Rug to Tell its?! Already paid and install completed proximity of the counter top dont want it to get this $ 8 600... Read a Persian Rug to Tell its Authentic i dont want it to get this 8. Saw it in a kitchen with southeast facing light ( bright ) we... Installation options, we went with the suede finish she leans against the top!, Jane Wells started as a journalist while Silestone has its weaknesses, there are ways... How often Should you Replace your kitchen Appliances located in the quartz are shinier the. Product from Italy that is the texture you see ) that hold onto all the oil dirt!. ) cons of all your options familys health warranty actually covered was remedied is that Silestone comes a. Toronto is the perfect place to Start with Green Wall Design slab your material of choice has added support your... Contemporary are the best types of kitchens to use Lowes installer which was counter fit on 3/28/2016 for! Its weaknesses, there are several ways you can dull the polished surface with abrasive.. From customization and use of color are shinier than the natural counterparts and great., though i hesitate to give him legal advice concerns are usually handled with a cloth non-abrasive... Texture you see ) that hold onto oil and dirt in a much superior fashion that honed or stone... This is an important way to protect your familys health there is a problem, Depot! Different installation options, we went with the suede doesn & # ;... I saw it in a much superior fashion that honed or polished stone regarding the silestone suede problems finish cause...
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