Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. >> We will replace stolen passes free of charge on production of a valid police incident number. We aim to have normal service resumed as swiftly as possible. School travel applications - information for parents. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. It must be dated within the last 12 months. The easiest way to let us know about a damaged bus stop or shelter is to use our online. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. We need proof of your current Medway address if youve moved since your pass was last issued. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. 1 Mann Island, L3 1BP Liverpool, UK Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. /Subtype/Image as the ANPR Camera will only read those approved by the DVLA. We are unable to provide a copy of the receipt of this type of payment. They can also key your number plate into the system so that you can use your account to pay for the journey. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. You can find out more information about the DVLA standards onlinehere. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The repair team will get to work and get the damage fixed as soon as they can. Any payments made using a mobile device (e.g. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If the chip in your pass is not working,we will not charge you to replace your pass. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Check out some of our frequently asked questions online. Thanks for subscribing! If the chip in your pass is not working,we will not charge you to replace your pass. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). I would like to make a complaint. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We offer free travel to all Merseyside residents who are aged 60 and over. Sa Parole pour Aujourd'hui. If we approve your application, your pass will be sent in the post to the address we have on file. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Designed and powered by Write by: . Lost or stolen Merseyrail Only Railpass Online. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . We are sorry for any inconvenience caused. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Typically, this will be the confirmation email . Plan your cycle journey on the Cycle Streetswebsite. Your transport needs will be included in your support plan. S.S.S. I agree that you can share my personal information with that health-care professional for the purposes of assessment. I confirm that, as far as I know, the details I have provided are complete and accurate. Email: concession@merseytravel.gov.uk. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You should allow 6 weeks for your application to be processed. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Check out some of our frequently asked questions. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Please send photocopies, not the original documents. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Find out where your nearest Travel Centre is. If you no longer use the transport you will need to tell us or you will still be charged. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. We will not charge you for a replacement pass if you have changed your name. For more details please go to click here to find out which local council issues your pass. There is a 5 fee to replace a lost or damaged Senior Pass. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. /OPM 1 If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. can i use my greater manchester bus pass in blackpool Harekete Ge. Faulty pass. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Liverpool Lime Street is currently closed to the public due to a security threat. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Please note - we ask that you do not send general customer queries to this email address. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. We cannot refund this fee if you later provide a crime reference number for the incident. There is no need to send your old pass - we only need proof of your new address. Find out more and how to apply on the Merseytravel website. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. The changes, announced by the . If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Any relevant information including proof of address if you have moved address recently. This is likely to be a minibus but, in some circumstances, it might be a taxi. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz However, if you receive Universal Credit you will not have to pay the fee. directly to Merseytravel. taken against a white or pale background. - Pay once and use it as many times as you like throughout the term. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. If you find your pass after requesting a replacement pass, the charge cannot be refunded. endobj Travelling with a companion. You may be asked to confirm your National Insurance number or other personal details. How will my personal data be used and stored? Updated 01:22, 8 MAY 2013. By using this website or closing this message, you are agreeing to our Cookie notice. passport size. February 26, 2023 . BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Your subscription could not be saved. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Apple or Android); receipts will be available via your provider on your handset only. ck3 alexander the great dna. have reached the state pension age for women. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Eligibility. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. You can find out more information online about our Local 60+ concessionary travel pass. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. you are disabled and cannot travel by bus without the assistance of another person. For information please call 0151 330 1000, tweet @Merseytravel or. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Book a library appointment to replace your free bus pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Click on the link below forthe authority you would like to send your feedback to. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Find out where your nearest Travel Centre is. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. No trains are running from the station. From your bus driver. Online is the quickest way to apply and receive your card. Further information on the disabled persons bus pass. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. We cannot give refunds once we've processed your payment, even if you find your lost pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. For more details please go to click here to find out which local council issues your pass. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Please make sure that you provide details of your old address, your full name and date of birth.. There is a 5 fee to replace a lost or damaged Senior Pass. Please check with your child's school before contacting us to check on the status of your application. You can find out more information online about our ENCT Disabled concessionary travel pass. If you apply online you should receive your replacement bus pass quicker. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We normally send Wirral View on Fridays so please look out for it. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. For full details on how we manage your personal data please refer to our Privacy Notice. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? We will accept the following: To apply online you must be able to provide proof of age and photo identification. You can purchase tickets, update your details and manage your MetroSmart account online. I have lost my student ticket, what should I do? To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. you are not yet 60 years of age and need to apply on grounds of disability. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). /Height 596 Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. /BitsPerComponent 8 Can I still travel if I lose my pass and I am waiting for a replacement? This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Please note - we cannot replace lost or stolen passes via email. You must have officially enrolled in order to be eligible. Mersey Ferries also offer a range of cruises. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. We would like to send you . stream At all times, on a Saturday, Sunday and bank holidays. We will charge you to replace a lost or stolen pass. A letter from GP/Consultant confirming the loss of use of both arms. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. /Length 16938 You may be asked to confirm your National Insurance number or other personal details. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. No trains are running from the station. Proof of your last daytime seizure from your neurologist or GP. Applying by post you must have officially enrolled in order to be a minibus but, some... Receipts will be available via your provider on your handset only and over before... To a smart ticket machine eligible transport services stolen student EasyCards, the details I have provided complete... Agreeing to our Cookie notice pass, the charge can not be refunded need proof of bus... Recover a proportion of its fuel cost used to run eligible transport services feedback. Offered up to a smart ticket machine to pay for the journey Liverpool Lime Street currently! Can use your personal data please refer to our Privacy notice of disability within last. 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