Vrbo took my $1,270! My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Business Incorporated: If its taking your money, its always going to use math that favors it. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Took cruise from Budapest to Nuremburg and then to Prague. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Read (or re-read) post #24 above. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. They canceled my flight. Free shipping for many products! 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. % Going back to reviews over past year, this has happened other times as well. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Spent over 1 hour on phone with Viking with a rep and his supervisor. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Based on what I see here, I wonder why anyone would do business with this company. 3 0 obj How do you know a company will use travel math? No, the representatives said. I might have had the same benefit you had at a later cruise! We appreciate the opportunity to respond, and hope to hear from you soon. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Again, superb advertising. However our travel agent recommended Viking & Avalon. Online booking is always at your service! 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. The cruise line offered her future cruise vouchers worth 125 percent of her fare. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. You still had your local tours and many other items included. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. These options are not acceptable to us, and they should not be sufficient for Viking. I was really torn. It seems the cruise industry knew the COVID-19 situation was dire. And i forgot to mention the six hour little boat ride from hell. What Viking advertises in not what you get. I can't get a response to my messages. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Can I get my 173,116 Chase Ultimate Rewards points refunded? July 27, 2011. The "free" flight from Venice was arranged by a Viking booking agent. YouTubes privacy policy is available here and YouTubes terms of service is available here. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. AND watch carefully of the water level prior to departure! Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. If you can't travel as planned you must cancel or change your reservation as soon as possible. For example, Carnival states, "If you would like . That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. . When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. 2. please contact our team at Elliott Advocacy through this form. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Their claim was denied and the couple let Viking know. After all, this too shall eventually pass. Needless to say, I won't be taking a Viking River Cruise. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Big Mistake! Cruise was amazing! We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). If you have a facebook account, Viking has a page there. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Viking REFUSED to give us a refund. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. I can't believe this is legal! So it could be a good experience, as long as you do your own homework. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Which brings us to the reason Fosse didnt read the fine print: There was none. read more. When the water is right, it could be a nice experience. It promised refunds later,. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. The 125 percent cruise credit had no visible terms and conditions. The card was not charged. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. endobj I recently wanted to book a very expensive 6 week cruise as a solo traveller. By Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. CC Help Jenn I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Powered by Invision Community. 60% of Full Fare. Fosse and her husband had initially booked a cruise for April 2020. .. this is not an Act of God. How can they do that to passengers. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. (Sounds like something we would really enjoy.) 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Not exactly our idea of an "active" vacation. Is this really the end of junk fees in travel? You can do this online at My booking or by contacting Customer Service and Sales. Viking River Cruise refund policy is clearly stated under their terms and conditions. Following are the main two parts contract you need to prove Viking breached. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints The total cost was $15,599,. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. There are historically low water levels this year. This covid crisis has shown companies for what they truely are. Another couple on this trip are also having no luck. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. more. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. And now she has a Viking cruise voucher problem that seems unsolvable. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. So I came to Cruise Critic to browse the boards to get a sense of what to expect. I was on the 3rd week of the affected trip. Mandatory vaccine cards to cruise are required. Chicago SW Suburb. We are taking our first river cruise in April through Holland and Belgium. In all fairness, every other interaction for us at the Palace was great! The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. :rolleyes:). And I have a miserable autumn date to sail on, she adds. We look forward to assisting you, and thank you for bringing this matter to our attention. Within two hours, I was contacted by someone from Viking customer relations. The total cost was $15,599, including a three-day land add-on and travel insurance. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). How do you ensure profitability? We had hoped to hear from you so we could discuss your concern with you personally. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Author. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. At this point there is no way of considering Viking for any subsequent cruises. We're looking forward to sailing with them in June. Offer Expires June 30, 2022. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. But for me, the best explanation is that the company is in business. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). You will be able to leave a comment after signing in, By operators in regard to the cruises described herein. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. fortunately as travel consumers we have lots of choice. READ CAREFULLY. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. 3. I called them the next day to request a refund instead of the voucher. She lost her engagement ring in a rental car. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. This tour was our first and last river cruise at least with viking. Customer service is great from all the staff and ships crew. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. No refund, no pro-rated reimbursement for pre-paid services. Review tags are currently only available for English language reviews. Keyles reached out to Bamboozled for help. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. It's not a big deal and we always make the best out of the bad river. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. They essentially had a bus trip in Europe. And I'm urging everyone who got shafted to do the same. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. Free shipping for many products! 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. They replied ' Nope. They may offer a voucher on future cruises, but seldom a cash refund. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: My Samsung tablet wont hold a charge. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. Refunds are made upon receipt and depend on the working times of banks. A: Viking should fully refund your cruise. Onboard you'll be treated to an all-inclusive . This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. CARRIERS RIGHTS. Again, they are holding all the cards but still doesn't make it any better. Cool Cruiser, if you are still considering Viking don't! We publish the names and emails of customer service managers. Fosses case is a reminder to look for the terms and conditions on any offer. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. Why is it taking so long to get a cruise refund? Ask yourself: Why is it doing this? There are mice in my vacation rental! Viking should not sell a product that it cannot convey. The next time a travel company offers you a 125 percent voucher, be careful. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. I consider that excellent service fro Celebrity and my TA. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. If you booked through a travel agent, chances are that the agent got that email instead of you. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. stream If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). I've already done my part. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. In her view, shed given Viking an interest-free microloan for a year. The bottom line here is that Viking sold a cruise package that it could not deliver. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. we certainly do. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. It wasn't the cruise line, it was the river. what has been described has been appalling and i feel for those concerned. We paid $1325. Stay current with special offers, news and destination-focused content. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. But whats this $452 bill? As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. CC Help Jenn Full payment was required by the end of 2018 and was paid. We had booked the Romantic Danube cruise Aug of 2020. Not much Viking can do about that. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Hertz billed her for eight extra days on her car. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). I would be very surprised if the contract does not allow this. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. We reached out to Viking again to see if it would look at the case one more time. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. All of Vikings competitors made the same offer. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. I attended an information session at the Sydney Hilton to try to clarify this. The cruise included the air fare, which I believe is up to a maximum credit of 120. Refunds are made based on the cancellation conditions. Plan your voyage risk free. All the reasons why you cant get a refund for your destination wedding. So Fosse had no way of knowing how they were calculating the percentage. Our conversations with Viking were going nowhere until we reached out to you, she said. More than half of the shore excursions were cancelled because we had to bus ride to our destination. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. 4 0 obj Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Viking has an office in California. I would not recommend Viking River Cruises to anyone. Wheres the refund? So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. YodaMom, December 19, 2011 in River Cruising. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. They have used them quite a few times. for mandatory gratuities.They say everything is includedunless you get sick. LauraS After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. All rights reserved (About Us). Years in Business: 26. Business Started: 1/1/1997. I'm hoping that doesn't happen to us. I wouldnt have. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. As a private company, we have the flexibility to do what is best for our guests and our employees. Viking refuses - saying it was paid with vouchers. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. #1. most do research before making an investment in travel products. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? If a cruise is . Once you're a member . Wheres my airline ticket refund from GotoGate? They got no advance notice, no onboard cash. Technically, no. Family members had all paid. 59 or less. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees.
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